Enter and manage customer orders
Support customers by phone and email
Handle invoicing, billing, and shipping coordination
Help resolve questions, changes, and day-to-day customer needs QuickBooks & Administrative Support
Enter purchase orders and vendor bills
Support accounts payable and keep vendor records accurate
Assist with inventory and purchasing
Pull basic sales, inventory, and customer reports
Help with general office and administrative tasks People & HR Support
Review employee timecards
Review and approve PTO requests
Help coordinate PTO coverage plans
Post open positions and screen resumes
Conduct occasional phone interviews
Support light day-to-day HR administration What We're Looking For You'll do well here if you're organized, dependable, comfortable juggling different types of work, and someone who naturally follows through.
Strong attention to detail
Clear, professional communication
Comfortable working with customers and coworkers
Organized and able to manage changing priorities
Takes ownership and solves problems
Comfortable learning new systems
Handles confidential information appropriately
Open to feedback and always looking to improve QuickBooks or similar accounting/ERP experience is strongly preferred.

Customer service, administrative, or HR support experience is helpful, but we're willing to train the right person. How We Work We take ownership, communicate openly, and keep learning. We support each other, protect confidentiality, use feedback to improve, and focus on doing what's right for our customers, our employees, and the company. What We Offer Competitive pay based on experience, strong benefits, a consistent schedule, and the support to succeed. As Serena Sleep grows, we want our employees to grow with us through new skills, added responsibility, and advancement opportunities.

Competitive pay based on experience
Health, dental, vision, and life insurance
401(k) with company match
Paid time off
Consistent weekday schedule
On-the-job training
Opportunities to grow with the company Why This Role Matters You'll help create a great experience for both our customers and our employees.

By keeping orders accurate, communication clear, and day-to-day details organized, you help the whole company run better and serve more people well.

Pay:

From $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

QuickBooks:

1 year (Preferred)

Customer Service:

1 year (Preferred) Human resources: 1 year (Preferred)

Work Location:

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