Administrative Assistant/Customer Service

Jefferson Memory Care, a Community Based Residential Facility serving persons with Alzheimer's and related dementias is seeking to hire an Administrative Assistant/Customer Service Coordinator who is an enthusiastic and organized applicant to join our growing team.

Responsibilities:

The Administrative Assistant/Customer Service Coordinator role of a CBRF shall: be at least 21 years of age and exhibit the capacity to professionally respond to the needs of the residents and manage the complexity of the CBRF. possess an associate degree or higher from an accredited college in a healthcare related field, OR at least 2 years' experience working in a healthcare related field having direct contact with one or more of the client groups identified under s.

DHS 83.02

(16) have successfully completed a dementia assessment training course approved by the department or the department's designee, OR Someone who is enthusiastic about this industry, completes the required MCP Orientation, CBRF Training, and has a positive demeanor. The Administrative Assistant/Customer Service Coordinator role is primarily responsible for creating a welcoming and collaborative reception area in a positive manner by: maintaining collaborative communications throughout the facility. performing clerical, reception, resident communications, and human resource administrative duties as assigned. greeting and receiving visitors, route telephone calls, and complete a variety of other administrative tasks as assigned below. Qualifications/Abilities for the

Administrative Assistant/Customer Service Coordinator:

Minimum of an Administrative Assistant degree required. An equivalent in experience and/ or completion of an Associate Degree in Business Management preferred. Prior experience working in office setting in a CBRF preferred; not necessary. Possess knowledge of Wisconsin DHS Chapter 83; prior experience with HIPAA rules and regulations preferred. Strong ability to demonstrate a professional and courteous manner. Prior experience in settings requiring a strong ability to multi-task in a front desk area. Prior experience in mastery of a multi-line phone; accurately receive, record and transfer messages. Proficient in Microsoft Office; Word, Excel, Outlook. Prior experience in General Accounting. Must be willing to work every other weekend shift. General reception/clerical duties for the Administrative Assistant/Customer Service Coordinator include but are not limited to: Answer phones and provide excellent customer service to callers. Direct callers to proper personnel or voicemail box. Take and relay messages. Provide callers with general information; screening calls for the appropriate party to transfer to. Maintain resident confidentiality HIPAA. Allow visitors to enter/exit facility using key fob remote. Greet and direct visitors to destination in a pleasant and helpful manner. File documents. Check mail daily/direct mail/process mail. Send and receive faxes; check fax machine for orders and communications. Maintain communication with Resident Care Coordinators and other staff via walkie-talkie and/or phone extensions A wide variety of administrative assistant duties. Human Resource assistance duties for the Administrative Assistant/Customer Service Coordinator include but not limited to: Enroll employees in training Assist in set-up and scheduling of training Assist managers with discipline; documentation and recording as directed by Administrator/Coordinators (if needed) Update staff attendance Update employee phone list (Employee list) Update nameplates Serve as mediator & liaison between staff, managers, and guests Other general duties as required. We are an equal opportunity employer; offering FTE benefits at 90 days including PTO, health, elective dental, vision, and life and SIMPLE.

Job Type:

Full-time Application Question(s): What is your desired hourly wage? When are you able to start if hired? Are you able to work Monday-Friday 8am-4:30pm?

Work Location:

In person Administrative Assistant/Customer Service 2.9 2.9 out of 5 stars 414 S County Road Y, Jefferson, WI 53549 Full-time Jefferson Memory Care 155 reviews Full-time Jefferson Memory Care, a Community Based Residential Facility serving persons with Alzheimer's and related dementias is seeking to hire an Administrative Assistant/Customer Service Coordinator who is an enthusiastic and organized applicant to join our growing team.

Responsibilities:

The Administrative Assistant/Customer Service Coordinator role of a CBRF shall: be at least 21 years of age and exhibit the capacity to professionally respond to the needs of the residents and manage the complexity of the CBRF. possess an associate degree or higher from an accredited college in a healthcare related field, OR at least 2 years' experience working in a healthcare related field having direct contact with one or more of the client groups identified under s.

DHS 83.02

(16) have successfully completed a dementia assessment training course approved by the department or the department's designee, OR Someone who is enthusiastic about this industry, completes the required MCP Orientation, CBRF Training, and has a positive demeanor. The Administrative Assistant/Customer Service Coordinator role is primarily responsible for creating a welcoming and collaborative reception area in a positive manner by: maintaining collaborative communications throughout the facility. performing clerical, reception, resident communications, and human resource administrative duties as assigned. greeting and receiving visitors, route telephone calls, and complete a variety of other administrative tasks as assigned below. Qualifications/Abilities for the

Administrative Assistant/Customer Service Coordinator:

Minimum of an Administrative Assistant degree required. An equivalent in experience and/ or completion of an Associate Degree in Business Management preferred. Prior experience working in office setting in a CBRF preferred; not necessary. Possess knowledge of Wisconsin DHS Chapter 83; prior experience with HIPAA rules and regulations preferred. Strong ability to demonstrate a professional and courteous manner. Prior experience in settings requiring a strong ability to multi-task in a front desk area. Prior experience in mastery of a multi-line phone; accurately receive, record and transfer messages. Proficient in Microsoft Office; Word, Excel, Outlook. Prior experience in General Accounting. Must be willing to work every other weekend shift. General reception/clerical duties for the Administrative Assistant/Customer Service Coordinator include but are not limited to: Answer phones and provide excellent customer service to callers. Direct callers to proper personnel or voicemail box. Take and relay messages. Provide callers with general information; screening calls for the appropriate party to transfer to. Maintain resident confidentiality HIPAA. Allow visitors to enter/exit facility using key fob remote. Greet and direct visitors to destination in a pleasant and helpful manner. File documents. Check mail daily/direct mail/process mail. Send and receive faxes; check fax machine for orders and communications. Maintain communication with Resident Care Coordinators and other staff via walkie-talkie and/or phone extensions A wide variety of administrative assistant duties. Human Resource assistance duties for the Administrative Assistant/Customer Service Coordinator include but not limited to: Enroll employees in training Assist in set-up and scheduling of training Assist managers with discipline; documentation and recording as directed by Administrator/Coordinators (if needed) Update staff attendance Update employee phone list (Employee list) Update nameplates Serve as mediator & liaison between staff, managers, and guests Other general duties as required. We are an equal opportunity employer; offering FTE benefits at 90 days including PTO, health, elective dental, vision, and life and SIMPLE.

Job Type:

Full-time Application Question(s): What is your desired hourly wage? When are you able to start if hired? Are you able to work Monday-Friday 8am-4:30pm?

Work Location:

In person