Customer Service Representative

Customer Service Representative N.E.W. Plastics Corp. - 1.0 Luxemburg, WI Job Details Full-time From $18.60 an hour 4 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Flexible schedule Referral program Qualifications Teamwork Microsoft Outlook Account development High school diploma or GED Account management Full Job Description N.E.W. Plastics is a family owned company in business for over 55 years. We make plastic containers used for food, auto, and medical industries. We also make plastic lumber from recycled material used for decking, outdoor lawn furniture, bird houses, and docks. We are located in Luxemburg, just 15 minutes from the UWGB campus. We currently employ 250+ employees. We are fun place to work with great benefits and a lot of flexibility!! Starting pay for this position is $18.60/hour, but we will pay more based on experience.

PRIMARY PURPOSE

: Customer Service Representatives at N.E.W. Plastics Corp. play a key role in delivering seamless and professional experience for our customers. This position is responsible for supporting both internal and external stakeholders by managing order flow, communicating proactively, and collaborating with cross-functional teams. Team members are expected to maintain a high-quality work environment, follow all Food Safety and Quality Management procedures, and demonstrate behaviors that reflect our values of integrity, teamwork, and excellence.

DUTIES AND RESPONSIBILITIES 1.

Act as the primary point of contact for customers, providing timely and accurate support related to orders, product information, and general inquiries via phone, email, and digital platforms. 2. Own the order process for assigned accounts including order entry, changes, confirmations, and proactive communication on status, delays, or special requirements. 3. Gather and input key information for customer quotes including customer details, product specifications, and end-use context. Collaborate with the Estimator/Buyer to ensure quote accuracy. 4. Maintain strong relationships with assigned accounts, proactively soliciting new opportunities and ensuring satisfaction through consistent, solution-oriented support. 5. Maintain and update customer-specific knowledge bases, including digital work instructions, preferred contact methods, and service expectations. Periodically review and audit for accuracy. 6. Manage inbound communications professionally, including answering calls, routing inquiries, and providing front-line support with a high level of courtesy and efficiency. 7. Ensure accurate and timely order entry and data maintenance in ERP and/or CRM systems, in accordance with customer and internal requirements. 8. Coordinate the shipment of samples, literature, or marketing materials to customers and prospective accounts. 9. Collaborate cross-functionally with production scheduling, shipping, and quality teams to ensure orders are fulfilled on time and meet customer expectations. 10. Monitor account activity and identify trends or issues. Communicate proactively with internal teams and customers to resolve potential challenges before they escalate. 11. Participate in continuous improvement efforts including customer experience initiatives, process enhancements, and digital tool adoption. 12. Champion a culture of safety, quality, and professionalism, following all company policies and GMP procedures. 13. Perform other duties as assigned by the Customer Service Leader and/or Customer Service and Marketing Manager in support of the team and company goals. What Success Looks Like in

This Role:

• You manage competing priorities confidently and stay organized
• You proactively seek clarity and ask thoughtful questions
• You know when to escalate and when to independently resolve issues
• You approach every interaction with a helpful, respectful attitude
• You communicate clearly, professionally, and consistently
• You uphold N.

E.W. Plastics Corp.'s values and positively represent the brand

Qualifications & Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• High School Diploma or equivalent required;
• 1-2 years of relevant customer service experience preferred
• 1 year of call center environment experience preferred

Skills & Abilities:

• Strong communication, organizational, and problem-solving skills.
• Proficiency with MS Office (Excel, Outlook, Word) and ERP systems.
• Skilled in prioritizing tasks and managing multiple requests with accuracy.
• Comfortable with multitasking in a fast paced, cross functional role.
• Curiosity, accountability, and a proactive approach to identifying and supporting customer needs.

Job Type:

Full-time Pay:

From $18.60 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person