Customer Service Representative

Shift :

8:30 a.m. - 4:30 p.m., Monday - Friday The Customer Service Representative is responsible for providing excellent service to internal and external customers by handling inquiries, processing orders, and supporting sales efforts. This role ensures accurate communication, maintains customer relationships, and assists with administrative tasks to support overall operations and customer satisfaction. Kado Gallery / Visual Management is a proud member of the Mark Anderson Companies, Inc.

Responsibilities and Duties:

Provide exceptional customer service to all internal and external customers Assist customers in person, by phone, or via email by identifying needs and recommending appropriate products and services Process customer orders, handle account inquiries, and provide product recommendations Build and maintain strong client relationships through ongoing communication and support Follow up with customers to ensure order accuracy, delivery, and satisfaction Prepare customer-supplied digital graphics for production Document customer interactions, including inquiries, concerns, and resolutions Maintain knowledge of products and available options Verify accuracy of invoices and related documentation Provide general administrative and basic accounting support Maintain a clean and organized work area Perform other duties as assigned

Knowledge and Skills:

Self-starter with the ability to work independently and as part of a team Strong communication, interpersonal, and computer skills High attention to detail and accuracy in data entry Ability to manage multiple tasks and meet deadlines in a fast-paced environment Professional demeanor and strong customer focus

Education and Experience Requirements:

High school diploma or equivalent required Associate's or Bachelor's degree in Graphic Design or related field, a plus Minimum of two years of customer service experience Proficient in Microsoft Office (Outlook, Word, Excel) Experience with Adobe Creative Suite, a plus Experience with QuickBooks, a plus Basic understanding of accounting principles, a plus ASI promotional/apparel industry experience, a plus Strong general computer proficiency

Physical Requirements:

Ability to stand, walk, bend, climb ladders, squat, and stretch for a prolonged period of time. Ability to lift and carry up to 40 pounds and push and/or pull at times. Mark Anderson Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. This job description is not intended to be all-inclusive. The employee may perform other related duties as necessary to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person