Are you someone who enjoys helping others, solving problems, and learning new technology Our client is seeking an Associate Support Specialist to join their team on a temporary 3-month assignment. This is a great opportunity to gain hands-on experience in customer support and technical troubleshooting while working in a collaborative and fast-paced environment. In this role, you will assist customers, technicians, dealers, and end users by responding to inquiries, documenting solutions, and supporting service operations. You will work alongside experienced team members while developing valuable customer service, communication, and technical support skills.

Location:

Middleton, WI Pay:

$19.50/hour

Schedule:

Monday-Friday, 8:30 AM-5:00 PM (30-minute lunch)

Assignment Length:

Approximately 3

Months Responsibilities:

Respond to customer inquiries via phone, email, and chat. Assist with basic troubleshooting and technical support questions. Track and follow up on customer cases to ensure timely communication. Escalate complex technical issues to senior team members as needed. Accurately document customer interactions and update service records. Process replacement part requests and service-related orders. Assist with maintaining knowledge management systems and documentation. Support repair coordination activities, including preparing RMA paperwork. Track repair and loaner equipment requests. Communicate customer concerns and issue details to repair technicians. Complete special projects and additional duties as assigned.

Qualifications:

Associate degree or equivalent combination of education and experience. 3+ years of related work experience is required. Previous customer service, help desk, support, or technical experience is helpful. Familiarity with technical theatre, electronics, or related industries is a plus. Strong communication and customer service skills. Interest in developing technical troubleshooting and problem-solving abilities. Comfortable using Windows-based computers and Microsoft Office 365. Ability to work effectively with customers and team members. Flexibility to work occasional evenings or weekends if needed. #MMAS