Customer Service Representative/Listing Specialist

Customer Service Representative/Listing Specialist The Bikesmiths Milwaukee, WI Job Details Full-time $15 - $20 an hour 1 day ago Benefits Employee discount Professional development assistance Flexible schedule Qualifications Pricing Interpersonal skills Attention to detail Data entry Cash handling Full Job Description Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills, a keen ability to analyze customer inquiries, and a commitment to delivering outstanding client services. The Bikesmiths has been local to Milwaukee since 1981. We are looking for a motivated and passionate individual to join our front-of-house team and to be the first impression for customer service online and in person. Customer Service Greet and assist customers in-store with a friendly, professional attitude Answer customer inquiries via phone, email, and online platforms Help customers find the right products and solutions for their needs Process sales and take orders over the phone Troubleshoot customer issues and provide accurate information E-Commerce & Admin List and manage products on Shopify and eBay Update product descriptions, pricing, and inventory as needed Assist with online order processing and customer communication Be able to lift up to 50lbs Experience Previous experience in customer service or client-facing roles is preferred but not required. Familiarity with cash handling procedures and office operations is advantageous. Strong data entry skills with proficiency in using computer systems for managing information. Excellent verbal and written communication skills are essential for effective interaction with customers. Ability to analyze situations quickly and provide appropriate solutions to enhance customer satisfaction. What We're Looking For A team player with a positive attitude Someone who is detail-oriented and proactive A problem-solver who enjoys helping customers Reliable and eager to learn and grow within the role Compensation & Benefits Competitive hourly pay (based on experience) Employee discounts on products and services Opportunities for growth within the company Join us as we strive to create positive experiences for our clients through exceptional service!

Job Type:

Full-time Pay:

$15.00 - $20.00 per hour

Benefits:

Flexible schedule Professional development assistance

Shift:

8 hour shift Day shift Evening shift Application Question(s): What is your experience with listing items online for sale? What is your knowledge of the cycling industry and bike repair? Ability to

Commute:

Milwaukee, WI 53202 (Required)

Work Location:

In person