Customer Service Specialist

Description Robert Half is partnering with a client in the recruiting for a Customer Service Specialist to support procurement operations, maintain optimal inventory levels, and collaborate closely with supply chain teams to manage a high volume of vendors. This role is critical to ensuring product availability, accurate order processing, strong vendor relationships, and excellent service for both internal stakeholders and external customers. This is a permanent placement opportunity offering full health benefits, 401k matching and paid time off. Key Responsibilities + Serve as a primary point of contact for customer service inquiries related to orders, product availability, deliveries, and vendor coordination. + Support procurement activities by creating, tracking, and updating purchase orders to ensure timely replenishment of inventory. + Monitor inventory levels and work with internal teams to help prevent stock shortages, overages, and backorders. + Partner with supply chain, warehouse, and purchasing teams to ensure efficient product flow and accurate order fulfillment. + Manage communications with a high volume of vendors regarding order status, pricing, delivery schedules, discrepancies, and product availability. + Resolve vendor and customer issues in a timely manner, including shipment delays, damaged goods, invoice discrepancies, and service concerns. + Maintain accurate records of inventory transactions, vendor activity, and customer communications in company systems. + Analyze order trends, inventory usage, and vendor performance to support operational improvements and service excellence. + Assist in forecasting inventory needs based on customer demand, sales activity, and supply chain timelines. Requirements + 2+ years of experience in customer service, procurement, inventory control, supply chain, or distribution operations. + Experience working in a fast-paced, high-volume distribution or logistics environment preferred. + Strong understanding of purchase orders, vendor management, inventory tracking, and order fulfillment processes. + Excellent communication and relationship-building skills with the ability to work effectively across departments and with external vendors. + Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines. + Proficiency in Microsoft Excel and experience using ERP, inventory, or order management systems. + Problem-solving mindset with the ability to address service and operational issues quickly and professionally. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .