Customer Service Representative (Optical)

FAMILY VISION SUMMARY

Family Vision provides excellent service to our customers by exceeding their expectations while creating an open, honest, and fun environment for all Associates. While our customer needs are always our first priority, our Associates are just as important. Creating happy Associates creates happy and long-lasting customer relationships. Our key to success is empowering Associates to add value and provide timely, accurate service that exceeds customer expectations.

WHY YOU'LL LOVE THIS ROLE

Blend fashion and function, helping patients see clearly and feel great in what they wear every day Stay inspired working with a wide selection of frames, lens options, and the latest eyewear trends Serve as a trusted style advisor Express creativity while still using your technical optical knowledge Build meaningful relationships with patients who return specifically for your recommendations Work in a welcoming, team-centered environment that values individuality, warmth, and personal connection

QUALIFICATIONS / ABILITIES ABO

Certification preferred Minimum of 3 years optical experience preferred (training available for the right candidate) Experience with both eyeglasses and contact lenses Ability to operate manual and auto-lensometers Excellent customer service skills are a must Proficiency with computers and Microsoft programs; Knowledge of Compulink is a plus Focus on a fine attention to detail Ability to multi-task

KEY RESPONSIBILITIES

Interpretation of prescriptions written by ophthalmologists and optometrists Assist patients in all aspects of ordering eye wear, providing education on quality choices, lens selections, and frame styling to fit their prescription and lifestyle Accurately enter and place orders, monitor and track all orders, as well as verify and inspect incoming orders Adjust eyeglasses to ensure a proper fit as well as ability to troubleshoot lens/frame fitting Repair frames Educate clients on proper eyeglass care Enter frames into inventory and maintain inventory as well as keep the optical tidy Process all eyeglass orders, including VSP, Eyemed, and Medicaid Educate new contact lens wearers, instruction and removal; Specialty contact lens knowledge helpful but not required Assist with preliminary and ancillary testing, such as OPTOS, OCT, Visual Fields, Topography, etc. Assist with answering the telephone, appointment scheduling, checking patients in and out, collecting monies Attend team meetings to stay informed of all happenings and for continued trainings

INDICATORS OF PERFORMANCE

Timely, clear, and professional communication Accurate documentation, record-keeping, and administrative work Positive collaboration and teamwork across departments Consistently high level of patient satisfaction and internal support

Work Location:

In person