Customer Service Representative

Customer Service Representative KAD Staffing $55-$65k United States, Wisconsin, Muskego Jun 08, 2026

Responsibilities:

Responsible for providing sales support to customers Answers incoming sales calls via telephone and e-mail Handle billing issues, product problems, service questions and general client concerns. Responsible for data entry, calculates prices, discounts, and submits proposals to meet specific customer requirements in an efficient manner. Ability to learn company products and services to address customer inquiries Maintain a high level of professionalism with clients Works with the Purchasing team to get purchase orders placed with vendors as required Trace & expedite late orders to ensure customer satisfaction. Keep current on market conditions regarding products, product updates and new technologies through available vendor resources. Works with cross functional teams to get product records loaded and updated with current pricing as required to maintain accurate computer records. Resolve customer concerns in an expeditious and tactful manner. Process any return orders from assigned customers Process Engineered Systems Repair Orders. Create/update customer open order reports. Keep customers informed as shipment dates are modified. Maintain (and create as needed) work instruction documents. Supports Outside Sales personnel Willingness to help out in other areas as needed

QUALIFICATIONS

Three to five years of customer service experience in a manufacturing environment Proficient with MS Office Strong attention to detail and accuracy. Excellent communication skills - oral and written. Ability to multi-task and prioritize. Knowledge of the fluid power industry a plus

MUST HAVE

Customer Service experience from within a manufacturing environment? Direct Hire