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Veterinary Customer Service Representative
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Walker Family Veterinary Hospital
New London, WI (In Person)
Full-Time
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Job Description
Join Our Work Family! Walker Family Veterinary Hospital is a growing, family-owned veterinary practice dedicated to providing exceptional care for pets and outstanding service for their people. We are looking for a friendly, organized, and compassionate Customer Service Representative (CSR) to join our team. As the first voice and face our clients encounter, you play a vital role in creating a welcoming and positive experience for every client and patient who walks through our doors. Position Details Full-Time Position Four-day work week (approximately 36 hours/week) No weekends or holidays Competitive pay based on experience Benefits available, including PTO and 401(k) eligibility Responsibilities Greet clients and patients with warmth and professionalism Answer multi-line phones and assist clients with scheduling appointments Check patients in and out efficiently Process payments and maintain accurate records Respond to client questions via phone, text, email, and online communication platforms Assist with prescription refill requests and online pharmacy inquiries Coordinate patient records and client information within our electronic medical record system Support the veterinary team by ensuring smooth daily operations Help maintain a clean, organized, and welcoming reception area Qualifications Exceptional customer service and communication skills Strong attention to detail and organizational abilities Ability to multitask in a fast-paced environment Comfortable using computers and learning new software systems Positive attitude and team-oriented mindset Previous customer service experience preferred Veterinary or medical office experience is a plus but not required What Makes Walker Family Veterinary Hospital Different? Family-owned and operated Veteran-owned and women-owned business Supportive, family-focused culture Modern, paperless practice utilizing advanced technology Opportunity for growth and continued learning Work alongside a team passionate about pets, people, and community Benefits Paid Time Off 401(k) after one year of employment Supplemental insurance options available Uniform allowance Employee pet care discounts Continuing education opportunities No weekends or holiday shifts If you love helping people, adore animals, and thrive in a team-oriented environment, we'd love to meet you!