Customer Account Specialist

Super Natural is a leading national business to business (B2B) distributor of the highest quality wellness products in the natural channel. We supply natural grocers, co-ops, fitness centers, licensed practitioners, pharmacies and more. Customer Account Specialist Manages client relationships, serving as the main contact for existing customers to ensure satisfaction, resolve issues, process orders/inquiries, and identify growth opportunities (upsells/cross-sells). They build loyalty by understanding customer needs, coordinating internally, and providing product knowledge, acting as a champion for the customer's success while supporting sales goals.

Key Responsibilities:

Relationship Management:

Build and maintain strong, long-term relationships with assigned clients.

Customer Support:

Act as the primary point of contact, handling inquiries, complaints, and providing timely resolutions.

Account Operations:

Process orders, manage account information, update records, and troubleshoot issues.

Sales & Growth:

Identify opportunities to expand accounts (upselling/cross-selling) and contribute to revenue growth.

Internal Coordination:

Work with Sales, I.T., Purchasers and other teams to meet customer requests and improve processes.

Reporting:

Track account health, monitor performance, and provide feedback to management.

Essential Skills:

Strong interpersonal and communication skills. Problem-solving and analytical abilities. Excellent organizational skills. Proficiency with CRM software and digital tools. Deep understanding of company products/services.

Role Focus:

Customer Retention:

Ensuring ongoing satisfaction and loyalty.

Revenue Generation:

Growing existing accounts through proactive engagement.

Liaison:

Bridging the gap between customer needs and internal company functions.

Job Type:

Full-time Pay:

$19.00 - $22.00 per hour

Benefits:

401(k) Dental insurance On-the-job training Paid time off Vision insurance

Work Location:

In person