Job Summary Customer Service Telecom opportunity available in Beckley, WV for a motivated customer support professional. This direct hire call center role supports customers through inbound interactions related to satellite internet services, including product education, account support, service plan questions, and order processing. You will receive coaching from leaders and trainers, build valuable telecommunications and customer care skills, and have the opportunity to earn monthly bonuses by meeting or exceeding key metrics. Key Responsibilities

• Handle inbound customer interactions while providing support and promoting satellite internet services.
• Assist customers with equipment activation, password resets, service plan management, and general account inquiries.
• Educate customers on product features, service availability, speed, reliability, installation details, and hardware options.
• Recommend tailored plans based on customer needs and work to close sales while maintaining a positive customer experience.
• Accurately process service orders, update customer information, and document interactions in company systems.
• Meet or exceed sales targets, conversion goals, quality standards, and customer satisfaction expectations. Compensation and Benefits

• Pay:

  $16 per hour.
• Bonus opportunity: $300 to $600 monthly for meeting or exceeding key metrics.
• Job type: Direct hire.

• Schedule:

  Monday through Sunday availability, 8:00 a.m. to 4:30 p.m., 40 hours per week.
• Benefits include health insurance, dental insurance, and vision insurance.
• Free mobile phone and employee phone plan.
• Reduced mobile phone family plan.
• Free parking.
• On-the-job training.
• Paid time off. Required Qualifications and Skills
• High school diploma or equivalent required.
• Strong communication, active listening, and customer service skills.
• Ability to explain technical information in a clear, simple, and customer-friendly way.
• Comfortable using computers, multiple systems, and communication tools.
• Goal-driven mindset with the ability to meet sales, conversion, and quality metrics.
• Positive, patient, and empathetic approach to resolving customer concerns.
• Flexibility to work various shifts depending on program needs. Preferred Qualifications
• 1 to 2 years of experience in customer service, sales, call center, or telecommunications is preferred.
• Prior experience promoting products or services in an inbound customer support environment is helpful.
• Interest in technology, internet services, mobile services, or telecommunications solutions is a plus.

Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.