Customer Service Representative I

Customer Service Representative

I DEPARTMENT

Branch Operations

REPORTS TO

Branch Manager at any of the bank's locations or Head

CSR SUPERVISES

None

POSITION CLASSIFICATION

Non-Exempt SUMMARY:

Provides basic cash receipt and payment services in accordance with financial institution procedures.

CSR I MAJOR DUTIES & RESPONSIBILITIES

Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Promotes and explains other financial institution services such as consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, Cashier's checks and money orders. Receives mortgage, consumer loan and other payments and ensures the payments match balances due and are posted using proper transaction codes. Enters payments into computer. Generates customer receipts. Issues money orders and Cashier's Checks. Assists in the bank-by-mail function, where available Places holds on accounts for uncollected funds. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer-generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the CSR station is properly stocked with forms, supplies, etc. Reports malfunctions of CSR terminals and other equipment used at the CSR station. Is responsible for checking night depository bags and recording proper information on the financial institution's forms. Responsible for performing or assisting with ATM stocking/balancing, coin machine balancing, and utility bill processing/balancing. Assists customers with debit card issuance and activation. Through on-the-job training and attendance in approved classes, gains understanding of any applications of Federal and State laws concerning the processing of negotiable instruments. Develops a strong working knowledge of all consumer regulations, including: Regulation CC, E, BSA, Privacy, Uniform Commercial Code, and State Statutes. May be assigned other duties as deemed necessary. May be required to work at multiple locations.

EDUCATION & EXPERIENCE

High school diploma or equivalent. Successful completion of in-house training program (if available) or other approved training program. Good interpersonal communication and computer skills; ability to operate standard office equipment such as adding machines and typewriters. FNB Bank is an EOE/AA employer. We will not discriminate in our employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.