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Call Center Agent

Job

E-Solutions Inc.

South Charleston, WV (In Person)

Full-Time

Posted 4 weeks ago (Updated 9 hours ago) • Actively hiring

Expires 7/24/2026

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Job Description

Call Center Agent (South Charleston, WV, 25303) | 05/26/26
Job Description Job Title:
 
Call Center Agent Skills:
 Consumer customers, Sales, Calling, Bulk calling, Retaining customer
Experience:
 12+
Month Location:
Charleston, WV We are hiring Call Center Agent with the following skillset Key Responsibilities Promote and retain company products and services. Handle inbound and outbound retention-related calls. Negotiate and process save/service order requests effectively. Deliver exceptional customer service over the phone. Maintain a patient, tactful, and efficient approach when interacting with customers. Clearly explain applicable fees, policies, and adjustments. Identify customer needs and recommend suitable product and service options. Follow structured call flows to enhance overall customer experience. Demonstrate strong active listening and problem‑solving skills. Meet performance metrics including call quality, retention rate, and customer satisfaction. Required Experience Skills Prior experience in customer retention, sales, or upselling roles. Minimum 1 year of call center experience required. Strong communication and negotiation skills. Ability to work in a fast‑paced, customer‑focused environment. Excellent interpersonal skills with a customer-first mindset. Ability to multitask while maintaining accuracy and professionalism. Call Center Agent10sales, Problem Solving, customer experience, QUALITY CONTROL, Communication Skills, Performance Management, Interpersonal Skills, Negotiation Skills, Call Centers, Ability to Multitask, Excellence in Service, Service Orientation, Customer Demand Planning, Professional Attitude, Active Listening Skills, Customer Retention, Customer Satisfaction, Retention Rate, Courtesy, Upselling Skills W2United States