Front Desk Attendant:

Full-time Alpine Lake Resort |

Terra Alta, WV Pay:

$15.25 per hour

Benefits:

Health insurance available after 90 days of employment; paid time off (PTO) accrual, unlimited access for you and your family to resort amenities including pool, fitness center, beach, sports courts, fishing, and even free rounds of golf We are looking for a Front Desk Attendant to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Front Desk Attendant responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities. If you have previous hospitality experience and are familiar with hotel procedures, like bookings and check-in/check-out processes, we'd like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel's image by answering guests' requests and making sure our visitors are satisfied. Responsibilities Provide upscale guest service experiences for clients throughout their stay Ensure clients are properly greeted upon their arrival Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Oversee check-in and check-out procedures, including reservations and financial transactions Promptly address guests' requests, like in-room dining Actively listen to and resolve complaints Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns Inform clients of our hotel services, including breakfast and dining options Promote all hotel amenities, conveniences and programs offered Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures Liaise with Housekeepers to provide an overall comfortable guest experience Recommend local tourist spots, including places to dine, shop and sight-see Establish friendly relationships with regular hotel clients Skills Hands-on experience with Hotel Management software (PMS) is a plus Proficiency in English; knowledge of other languages is a plus Customer service drive with outstanding communication and active listening skills Excellent problem-solving and multitasking skills Ability to work flexible hours Strong sense of responsibility and a professional presentation Job type: Full-time Work location: In person

Pay:

$15.25 per hour

Benefits:

Health insurance available after 90 days of employment; paid time off (PTO) accrual.

Pay:

$15.25 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

Health insurance Paid time off

Work Location:

In person