Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Service Representative
Job
Robert Half
Victor, WV (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
29
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Respond to customer inquiries in a timely and professional manner by phone, email, chat, or other communication channelsResolve customer concerns, complaints, and service issues with empathy and accuracyProvide information about products, services, policies, and proceduresProcess orders, returns, cancellations, account updates, and service requestsDocument customer interactions, issues, and resolutions in CRM or internal systemsEscalate complex or unresolved issues to the appropriate department when neededFollow up with customers to ensure issues have been resolved satisfactorilyMaintain a high level of product knowledge and stay current on company updatesMeet performance standards for response time, quality, customer satisfaction, and productivityCollaborate with internal teams to support customer needs and improve service processes