Service Advisor / Writer

Are you a skilled communicator who thrives in a fast-paced diesel repair environment? Rocky Mountain Truck Centers is hiring Service Advisors who can deliver accurate estimates, clear communication, and professional guidance to our customers. This role is critical for ensuring work order accuracy and exceptional customer experience while maintaining a high level of professionalism and responsibility. Why Work With Us?

Customer-Centric Role:

As the first point of contact, you play a vital role in shaping customer perceptions and satisfaction.

Structured Environment:

Enjoy a clear, communication-first process that values accuracy and professionalism.

Performance-Driven Culture:

Be recognized for your success in estimating, closing, and maintaining strong customer relationships.

Career Advancement Opportunities:

We believe in promoting talent from within, creating pathways for your growth. The Service Advisor role opens doors to:

Senior Service Advisor:

Take on advanced responsibilities and mentor new advisors.

Shop Coordinator:

Oversee shop operations and enhance service efficiency.

Assistant Branch Manager In Training:

Prepare for a leadership role within our organization.

Branch Manager:

Lead a team and drive operational strategies.

Operations Supervisor:

Oversee multiple service areas for enhanced performance. At RMTC, we promote from within and reward consistent performers.

Key Responsibilities:

As a Service Advisor, your core duties will include:

First-Contact Professionalism:

Greet customers and establish rapport, providing a white-glove service experience.

Estimate Creation:

Build accurate estimates using service packages and labor guides, revising as needed based on technician diagnostics.

Consultation and Closing:

Discuss repair needs confidently, converting inquiries into approved repair orders while maintaining strong win and close rates.

Documentation:

Ensure clear communication of technician findings and maintain accurate work order structures, including authorization and payment details.

Support Throughout Repair Lifecycle:

Keep customers informed of repair updates and manage digital workflows to ensure a seamless experience.

Working Conditions:

This role operates within a busy service environment, where multitasking and organization are essential for success. Who Thrives Here?

We seek individuals who are:

Skilled Communicators:

You excel in discussing repair needs with a professional tone.

Calm Under Pressure:

You handle multiple customers and inquiries without losing focus.

Detail-Oriented:

You understand the importance of accuracy in documentation and estimates.

Customer-Centric:

Your primary goal is to ensure customer satisfaction while achieving performance metrics.

Organized and Structured:

You maintain clarity in documentation and processes, supporting operational integrity. This Role Is Not a Fit If… You should NOT apply if you: Dislike discussing costs or recommending services to customers. Avoid asking for authorization or payment details. Get overwhelmed with multiple active customers or prefer low-urgency environments. Struggle with accurate documentation or dislike working within strict SOPs. Frequently switch jobs or skip shifts.

Qualifications:

To excel in this role, you should have experience in: Service writing (diesel, automotive, truck, equipment). Estimating or quoting repair work. Customer-facing operations or high-volume customer communication.

Must Have:

Strong phone presence and counter communication skills. Ability to explain technical needs clearly and discuss pricing comfortably. Solid computer skills and proficiency in multi-screen navigation. High accuracy in writing, typing, and documentation. Dependable attendance and a commitment to professionalism.

Compensation & Benefits:

Competitive pay with strong bonus potential based on performance. Performance-based earning opportunities tied to win/close rates and accuracy. Paid training and comprehensive medical, dental, and vision coverage. PTO and holiday pay, plus a stable career path in an essential industry. If you're ready to help customers make informed repair decisions while driving operational success, apply now! Join Rocky Mountain Truck Centers, where your communication skills, estimating accuracy, and professionalism will make a significant impact.

Job Type:

Full-time Pay:

$18.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Vision insurance

Experience:

Service writing (diesel, automotive, truck, equipment): 1 year (Preferred) Estimating or quoting repair work: 1 year (Preferred) Customer-facing operations : 1 year (Preferred) high-volume customer communication: 1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)

Work Location:

In person