Data Analyst, Guest Experience

Data Analyst, Guest Experience Location:

United States, Georgia, Atlanta Address:

1 - Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346 Job number: 162519

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Apply Provide analytics support to the global Marketing organization, with a focus on understanding and improving the end ‑ to ‑ end guest experience across our hotel portfolio. Your day to day Analyze guest, marketing, and hotel performance data to identify trends, opportunities, and areas for improvement Build and maintain dashboards and visualizations in Tableau that make insights easy to understand and act on Write and optimize SQL queries to pull data from multiple sources Partner with stakeholders across marketing, brands, regional operations, business intelligence & data engineering teams to develop reporting & insights Translate analytical findings into clear, concise stories for business audiences Support ad ‑ hoc analysis requests and help prioritize based on business impact Continuously refine metrics, definitions, and methodologies to improve data quality and consistency Analyze internal and external data to improve performance measurement and interpretation Coordinate and prioritize incoming requests for performance and guest experience data Identify and communicate performance trends and insights to relevant stakeholders Develop action ‑ oriented insights aligned to stakeholder priorities Leverage visualization tools to deliver insights for decision-making Connect metrics across functions to tell a holistic business and guest story Deliver insights in formats that are clear, accessible, and appropriate for different audiences What we need from you Bachelor's or Master's degree in Analytics, Business, Marketing, Economics or relevant field. One to two years progressive work-related experience Strong analytical curiosity and a desire to understand why things happen, not just what happened Experience using SQL to query, manipulate, and analyze data Hands ‑ on experience with Tableau (or similar visualization tools) and a passion for clean, intuitive dashboards Ability to explain complex data findings clearly to non ‑ technical stakeholders Comfortable managing multiple tasks and deadlines simultaneously Interest in hospitality, guest behavior, or consumer experience analytics (industry experience is a plus, not a must) Location - Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business. The salary range for this role is $80,000.00 to $85,000.00 . This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Important information : The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. If you require reasonable accommodation during the application process, please click here . IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. Apply