Dealer Engagement and Portfolio Specialist

Dealer Engagement and Portfolio Specialist at Open Systems Inc. Dealer Engagement and Portfolio Specialist at Open Systems Inc. in Center Line, Michigan Posted in 1 day ago.

Type:

full-time

Job Description:

Hi, We are hiring for our client, Please let me know if you are

Interested, Title:

Dealer Engagement and Portfolio Specialist Location:

Warren, MI Duration:

12 Months Contract (W2)

US Citizenship or Green Card Required Pay Rate:

$38/hr - $40/hr

Job Description:

The Dealer Engagement and Portfolio Department partners with internal stakeholders and Dealers to process contractual change requests and support dealer compliance with the GM Dealer Sales and Service Agreement (DSSA) and applicable state franchise statutes. The Dealer Engagement and Portfolio Specialist manages a national portfolio of contractual change requests across all 50 states, ensuring timely, accurate updates to dealer records and contracts.

Key Responsibilities:

Portfolio Management & Compliance

• Process dealer contractual changes in alignment with state franchise statutes and the GM Dealer Sales and Service Agreement (DSSA).
• Prepare dealer contracts and GM program enrollment forms.
• Complete dealer activations and update dealer information in applicable GM systems.
• Maintain accurate contractual dealer data in the Dealer Network Planning System (DNPS).
• Complete Area of Primary Responsibility (APR) notice requirements as outlined in the DSSA.
• Assist Dealers with re-contracting activities and related documentation.
• Complete Change Requests in compliance with state franchise laws, ensuring no clock violations.
• Manage the Change Request portfolio to meet or exceed established cycle time targets.
• Provide weekly updates in the Contractual Analysis Tool (CAT) for all active Change Requests. Stakeholder Engagement
• Collaborate with Dealers and GM stakeholders to obtain required documentation to process Change Requests.
• Partner with GM Legal, Market Analysis, and other subject matter experts to complete proposals.
• Counsel Dealers and GM field personnel on GM policies, procedures, and contractual requirements.
• Meet with GM stakeholders and attorneys on dealer proposals and current network activities, as needed.
• Communicate internally and externally to complete business activities and manage issues and escalations. Systems, Tools & Documentation
• Assist Dealers, Dealer candidates, and GM field personnel in entering information in the Dealer Contractual Information Change Request (DCICR) system.
• Draft professional correspondence to respond to dealer Change Requests.
• Provide support to Dealers and GM personnel on the execution of contractual documents using GM E-Signature tools.
• Maintain accurate electronic dealer files in the Dealer Management System (DMS).
• Review working files in Point annually to ensure compliance with ILM policies and procedures. Analysis & Network Support
• Conduct financial analysis using Excel-based financial reports to support dealer proposals and recommendations.
• Analyze candidate sales and profit forecasts and provide Dealers with insights leveraging composite groups and other benchmarks.
• Request and review background checks for Dealer candidates and other relevant parties, as required. Operations, Service & Continuous Improvement
• Process and manage Dealer and GM leadership requests related to contractual changes and dealer data.
• Generate and distribute program enrollment forms to program coordinators.
• Participate in continuous improvement activities to streamline DCG processes and enhance productivity. Required Qualifications
• Bachelor's degree.
• Strong computer skills in Microsoft Office (Word, Excel, PowerPoint) and experience managing database information.
• Strong attention to detail and ability to multi-task in a high-volume environment.
• Effective analytical, statistical, and problem-solving skills.
• Strong planning and organizational skills.
• Strong oral and written communication skills.
• Strong interpersonal skills and demonstrated ability to work effectively in cross-functional teams.

Preferred Qualifications:

• Experience with dealer contractual processes, state franchise statutes, and/or automotive retail operations.
• Familiarity with GM systems such as DCICR, DNPS, DMS, and GM E-Signature tools.