Deli Manager

Position Summary The Deli Manager is responsible for leading all deli department operations, including food production, merchandising, food safety, labor management, and associate development. This role ensures high‑quality prepared foods, strong customer service, and compliance with food safety and sanitation standards while meeting sales, labor, and shrink goals. The Deli Manager plays a critical leadership role in one of the store's most service‑intensive and operationally complex departments. Key Responsibilities Deli Operations & Food Production Oversee daily deli operations including food preparation, cooking, slicing, and service Ensure adherence to recipes, portion control, and production standards Maintain consistent product quality, freshness, and availability throughout the day Monitor hot and cold food programs and adjust production based on demand Ensure deli cases, service counters, and displays are fully stocked and properly presented Food Safety, Sanitation & Compliance Ensure compliance with food safety, sanitation, and health department regulations Enforce proper food handling, temperature control, and storage procedures Maintain cleanliness and organization of all deli prep, service, and storage areas Complete required logs, temperature checks, and documentation accurately Prepare the department for health inspections and internal audits Associate Leadership & Development Hire, train, coach, and develop deli associates Schedule associates to meet business demands and labor budgets Assign daily tasks and monitor execution of production and service plans Provide ongoing feedback, recognition, and corrective action as needed Promote a culture of teamwork, accountability, and customer service Labor & Productivity Plan and manage department labor to balance service levels and cost control Monitor productivity and adjust staffing based on traffic and production needs Ensure accurate timekeeping and compliance with attendance policies Minimize overtime and inefficiencies while maintaining service standards Inventory, Ordering & Shrink Control Manage ordering of deli products, ingredients, and supplies Monitor inventory levels and control waste, spoilage, and shrink Ensure accurate inventory counts and proper rotation (FIFO) Investigate discrepancies and implement corrective actions Merchandising & Sales Execution Execute deli merchandising standards, promotions, and seasonal programs Ensure accurate pricing, signage, and case presentation Partner with store leadership to drive deli sales and promotions Adjust product assortment and displays based on sales trends Customer Service Deliver excellent customer service and resolve deli‑related concerns Support custom orders, catering, and special requests as applicable Maintain a visible leadership presence during peak business hours Ensure associates provide friendly, efficient, and safe service Scope of Authority Directly manages deli associates Makes day‑to‑day operational decisions within the deli department Partners with Store Director and ASD on performance management and discipline Does not independently finalize terminations without leadership approval