Dental Treatment Coordinator/Front Office

In this role, reporting to the Office Supervisor, you will help our patients who need further dental treatment, enlighten them fully on the treatment so they really understand what it is and the need for it, review cost, insurance, payment options, etc.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Manage all administrative treatment plan processes, including the sending, receipt, communication, and scheduling of treatment plans for entire practice
• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment
• Communicate with and answer questions of patients and their families regarding treatment plan specifics
• Act as liaison between managers, dentists, patients, and their families
• Ensure all provider charges, treatments, and codes are posted correctly and follow up on outstanding treatments
• Obtain high treatment plan acceptance by educating the patient on the diagnosis treatment, cost, insurance coverage and financial options
• Complete insurance verification prior to patients' visits to determine coverage and benefit limits
• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
• Offer patient alternate means of payment such as third-party financing
• Follow up to ensure patients are scheduled, their insurance is verified, and payments are collected
• Monitor each patient's progress to ensure completion of dental treatment plan.
• Ensure that all forms for acceptance (predeterminations to third parties benefit providers) have been submitted and patients have been notified of status and their financial responsibilities
• Perform general office duties and other duties as required

EDUCATION AND EXPERIENCE

• Minimum of 1 - 2 years' experience presenting dental treatment plans
• Understanding of Dental Terminology and Treatment Plans are a MUST.
• Strong understanding of various Dental Insurance plans
• Experience with Dentrix or comparable practice management software
• Knowledge of dental billing to include experience with dental procedure codes and fee schedules
• Ability to explain dental procedures to a diverse patient base with a caring approach

KEY COMPETENCIES

• Exceptional customer service skills
• Self-motivated and results oriented
• Highly organized and accountable
• Excellent communication and interpersonal skills with an outgoing and friendly personality

Job Type:

Full-time Pay:

From $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person