Working Conditions:

Primarily on-site position supporting active instructional, collaboration, and event spaces.\nOccasional evening or weekend work during major events, deployments, or maintenance windows.\nAbility to move AV equipment up to approximately 40 lbs and access equipment racks, ceilings, and service spaces. The ideal candidate is a strong technical generalist who is comfortable operating across AV systems support, enterprise collaboration technologies, operational workflows, production support, and evolving technology initiatives within a fast-paced academic environment.

The position supports:

9 classrooms\n2 lecture halls\n1 event center\n4 extra-large conference rooms 40 small/medium conference rooms Responsibilities and priorities may evolve based on operational needs, active initiatives, demand for support, and departmental priorities. Visit this website to learn more about the future home of CDSS in the new

Gateway Building:

http://cdss.berkeley.edu/gateway Application Review Date The First Review Date for this job is: July 27, 2026 - Open until filled Responsibilities 35%

AV & Unified Communications Operations:

Provide Tier 2/3 operational and technical support for classrooms, lecture halls, conference rooms, and event spaces.

Troubleshoot and support issues involving:

Crestron-controlled environments\nDM-NVX and AV-over-IP systems\nZoom Rooms\nPTZ camera systems\nDSP platforms (Q-SYS)\nWireless microphone and audio systems\nDisplays and switching infrastructure\nUC hardware platforms (Logitech)\nServe as an escalation resource for frontline support teams, student workers, and operational support staff. Monitor and maintain AV and UC system health using platforms such as: Xyte Device Cloud\nZoom Admin Portal\nLogitech Sync\nKorbyt\nCollaborate with AV engineering, infrastructure, and operational leadership teams to support reliable system operation and operational scalability. 25%

Systems Reliability & Operational Support:

Korbyt Support preventative maintenance and lifecycle management efforts across more than 60 AV-enabled spaces.

Assist with:

Firmware updates\nSystem testing and validation\nConfiguration verification\nInventory tracking\nRoom standards implementation\nAsset management\nConfiguration backups\nOperational documentation Develop and maintain: SOPss\nTroubleshooting guides\nRoom documentation\nEscalation procedures\nOperational workflows: Identify recurring operational issues and contribute recommendations toward workflow improvements, operational consistency, and support standardization efforts. 20%

Zoom Rooms & Crestron Ecosystem Support:

Support the deployment, maintenance, enhancement, and operational scaling of Zoom Rooms environments across CDSS spaces. Maintain and troubleshoot Crestron-based AV systems, including: DM-NVX\nTouch panels\nRoom scheduling systems\nControl system integrations\nCollaboration workflows Collaborate with AV engineering teams, vendors, and integrators on: System upgrades\nTechnology rollouts\nOperational testing\nDeployment readiness Assist with implementation and operational support for enhancements such as: Collab compute integrations\nOne Beyond\nVIZRT\nHybrid meeting workflows\nZoom Rooms feature expansion\nAV-over-IP operational improvements\nProvide operational input toward evolving AV and UC standards, support practices, and deployment workflows under departmental leadership. 10%

Production & Streaming Support:

Support livestreaming, hybrid events, recordings, lectures, and high-visibility campus events. Operate and maintain production-related systems, including: Switchers\nEncoders\nPTZ camera systems\nAudio interfaces\nLighting systems\nStreaming infrastructure Assist with operational support for evolving production workflows involving: NDI and Vizrt ecosystems\nHybrid production environments\nLecture capture platforms\nProvide light post-production support, including media exports, clipping, audio cleanup, and file preparation.\nCoordinate room and production setups for special events, presentations, and executive-facing activities. 10%

Training, Documentation & Knowledge Transfer:

Develop scalable training and enablement materials for faculty, staff, and support teams, including quick-start guides, onboarding materials, knowledge base articles, and short training content.\nSupport train-the-trainer and knowledge transfer sessions for support teams and departmental stakeholders.\nAssist users with varying technical backgrounds while promoting consistent room usage and operational best practices. 5% Other Task Assigned Required Qualifications 4+ years of experience supporting enterprise AV, UC, classroom technology, or production technology environments.\nStrong operational troubleshooting experience with Crestron ecosystems, Zoom Rooms, AV-over-IP systems, DSP platforms (Q-SYS), PTZ camera systems, and enterprise collaboration\ntechnologies.\nExperience supporting livestreaming, hybrid collaboration, or production workflows.\nExperience creating technical documentation, SOPs, and operational processes.\nStrong communication, organizational, and stakeholder-support skills.\nAbility to manage competing priorities in fast-paced operational environments.\nStrong critical thinking and problem-solving skills with the ability to adapt to evolving operational needs.\nBachelor's degree in a related area and/or equivalent experience/training.\nPreferred Qualifications CTS certification or equivalent industry certification.\nExperience supporting higher education, enterprise collaboration, or large-scale AV environments.\nFamiliarity with NDI ecosystems.\nExperience with lecture capture platforms such as Panopto or Kaltura.\nExposure to AV deployments, commissioning, or systems integration workflows.\nFamiliarity with scripting, automation, or monitoring integrations.\nExposure to Crestron programming environments or advanced control system workflows.\nCTS Preferred\nCTS-D Preferred\nDM NVX Certified Engineer Preferred\nSalary & Benefits For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website. Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

Classification:

EDUC TCHL SPEC 3 TX

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AV Systems Operations Specialist (4505) Job #87481 - College of Computing, Data Science, and Society (CDSS)