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Job Description
On Call Event Operations Associate CuriOdyssey San Mateo, CA Job Details Part-time $25 an hour 3 hours ago Benefits Health insurance Flexible schedule Paid sick time Qualifications Computer operation Customer communication Teamwork Interpersonal skills Digital projector support Collaboration Outdoor work Live event AV production projects Event audio equipment operation High school diploma or GED Attention to detail Customer relationship management Technical customer support solution Computer skills Event customer service Full Job Description
JOB POSTING
Events Operations Associate
ORGANIZATION OVERVIEW
CuriOdyssey is a hands-on science museum and zoo located on the San Francisco Bay Peninsula in San Mateo, CA. As a valued team member, you'll have the chance to foster a passion for science and nature within a stunning natural environment. You'll contribute to preserving, enhancing, and sharing the marvels of this special place. In our daily interactions with visitors, we aim to create moments where everyone can appreciate nature, animals, and science, enjoying unique experiences and recognizing the beauty in everyday life. At CuriOdyssey, we are driven by our mission to ignite curiosity and a love for science, inspiring a brighter future. We achieve this by upholding our core values of Integrity, Creativity, and Community. We welcome and value your contributions to our team and our mission. ___________________________________________________________________
POSITION SUMMARY
The Events Operations Associate is responsible for day-of planning, coordinating, and executing various events hosted by the Organization, with a primary focus on Family and Corporate Events. This role involves working closely with the Events team to ensure smooth logistics, manage event setup and breakdown, and provide excellent customer service to attendees. The Events Operations Associate will coordinate with vendors, manage event supplies and inventory, and perform operations duties during events. The position will report directly to the Event Sales Manager. ___________________________________________________________________
ESSENTIAL DUTIES & RESPONSIBILITIES
Engage with clients to discuss rental needs and provide information on available spaces and services as needed for event operations (Audio/Visual [AV], tech support, etc.). Provide pre-event walkthroughs to determine the AV and tech support needs for the event, if requested by the Event Sales Manager. Engage with clients in person for booked events. Consult with clients on technical needs and logistics for their events. Maintain the highest standards in customer service, representing a positive, empathetic, and professional attitude toward visitors at all times. Interact with visitors directly and indirectly to create a welcoming environment. Handle conflicts that unexpectedly arise. Able to diffuse the situation effectively. Return AV and tech equipment to their proper location after each event. Promptly report AV and tech equipment issues, damage, or concerns to Event Sales Manager. Ensure all events comply with facility rules and regulations; monitor guest safety during events, and promptly address any issues that arise. In the absence of the Event Sales Manager, support the event team lead in the day-of coordination with external vendors, including caterers, decorators, and equipment suppliers, directing them on event days to ensure timely and efficient setup and service. Provide technical services to events upon request, including AV operations and technical support. Support CuriOdyssey's justice, equity, diversity, and inclusivity efforts and ensure the equitable treatment of all clients. Work a flexible schedule based on the needs of the Organization and be available to dependably see projects through to completion. Uphold all CuriOdyssey's policies, procedures, guidelines, and standards. Maintain flexibility and perform other duties as assigned to respond to the needs of the Organization, including running errands in support of events, meetings, and projects. Attendance and punctuality are essential to work and all work-related functions. ____________________________________________________________
MARGINAL DUTIES
Provide recommendations of AV and tech equipment to purchase, if requested Provide input on new product developments and changes to Facility Rentals. ____________________________________________________________
AUTHORITIES
In addition to the Essential Duties, the following are principal authorities given to the
Strong customer service orientation. Work independently while maintaining open and transparent communications. Consistent and exceptional attention to detail. Organized and able to follow through on tasks to a successful completion. Ability to take direction, multi-task and work in an environment of regular interruptions. Ability to work and communicate successfully with a highly diverse population. Serve as a collaborative team member with strong interpersonal skills and a sense of humor. Manage multiple tasks/projects simultaneously and produce high quality results quickly and on time. Possess strong critical thinking, problem-solving skills and maintain an open mind. Proficient with Google Suite, databases, and other communication tools. Proficient with Audio/Visual Technology such as Mixers, Amplifiers, Microphones, Cables, TVs, Projectors and more. Ability to diagnose and resolve technical issues promptly and accurately. Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedural manuals. ____________________________________________________________
An individual must be able to perform each essential duty listed above and any additional responsibilities as directed as well as satisfy the educational and skill requirements listed below: High school diploma or equivalent
GED. 2-5
years of related experience or training in event coordination, hospitality, and customer relations. Background in Audio/Visual Technology and Computer Systems is required. Previous experience working in a nonprofit or museum is a plus. ____________________________________________________________
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to move around the facility frequently, including walking, standing, and navigating stairs. Capability to perform tasks that require physical agility, such as bending, stretching, and reaching. Ability to lift and carry items up to 50 pounds, including event equipment, furniture, and supplies. Endurance to perform physically demanding tasks for extended periods. Ability to work both indoors and outdoors, potentially in varying weather conditions. Tolerance for working in environments that may be noisy or crowded during events. ____________________________________________________________
PSYCHOLOGICAL DEMANDS
The psychological demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Adapt to frequent interruptions; ability to multi-task effectively. Share and collaborate with other staff members and leadership. Maintain a professional and appropriate demeanor. Tolerate prolonged periods of moderate to high noise level and crowded spaces. ____________________________________________________________
WORK ENVIRONMENT
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Noise level is moderate to high, depending upon the individual events. Both indoor and outdoor, depending upon the individual events. Work in a public setting ____________________________________________________________
COMPENSATION, SCHEDULE & BENEFITS
$25.00/hour This is a non-exempt position, intermittent, part-time starting June 12, 2026 or later . The general work schedule is 8 hours per day, typically Friday or Saturday, between the hours of 4pm-12:30am. Days of the week and start/end times may vary. All employees receive mandated benefits in the manner prescribed by law (e.g., Paid Sick Leave, Social Security, workers' compensation). However, as a temporary or intermittent/on-call or seasonal employee or apprentice, you are not eligible for any additional benefits (e.g., vacation, holidays, personal time, health insurance, etc.). ____________________________________________________________
HOW TO APPLY
Candidates with the above prerequisites are invited to submit their resumes along with a cover letter outlining their related experience and background to: Possession of minimum requirements does not guarantee an interview. Please, no phone calls. CuriOdyssey seeks to build a diverse work team and encourages applications from candidates who will add to that diversity. CuriOdyssey is an equal opportunity employer and considers applicants for all positions without regard to age, race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity or expression, sexual orientation, military or veteran status, or any other status protected by federal, state, or local laws. If you require reasonable accommodation to complete a job application or interview, or to otherwise participate in the hiring process, please contact .
