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On-Site Field Technician (Solutions Camera/AV) Chooch San Mateo, CA Job Details Full-time $70,000 - $75,000 a year 3 hours ago Benefits 401(k) 3% Match Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Content creation for technical audiences Defect resolution root cause analysis Field service IT system monitoring Software implementation Application deployment Software documentation System deployment Network routing Log analysis Project stakeholder communication Field engineering Technical writing for network engineers Cross-functional communication Failure analysis System performance monitoring Full Job Description About the

Role:

We are looking for a motivated and detail-oriented Field Technician to support the deployment of AI-powered computer vision systems in healthcare and industrial environments. In this role, you will work closely under the guidance of a Senior AI Field Engineer and with customers to help with system performance, site surveys, camera layout planning, low-voltage infrastructure mapping, data collection, and hands-on field work. This is an ideal opportunity for someone early in their technical career who wants exposure to real-world AI applications, system deployments, and the physical infrastructure behind modern vision-based solutions.

Role Responsibilities:

Operational planning & scheduling ownership: Design and manage technician scheduling, routing, capacity planning, and coverage models to meet customer needs and requirements. Systems analysis & consulting: Partner with customers and internal stakeholders to gather requirements and define functional specifications for software-driven camera/AV deployments (workflows, visibility, deployments, analytics, alerting, reliability).

Supervise and lead:

Oversee planning through execution of deployed AI systems with our technician installers and partners.

Solution design:

Design end-to-end camera system configurations, including visibility layout, network/service dependencies, and integration points Software configuration & implementation: Configure and validate application components (e.g., VMS/NVR software, edge services, management tooling, device provisioning services, according to defined specs.) Testing & verification: Create and follow through on test plans to validate functionality and performance (connectivity, stream quality, latency, failover, monitoring/alerts, security hardening), and document results.

Documentation:

Produce and maintain technical documentation for customer dedicated deployments, including camera layout-mapping systems, system design notes, configuration baselines, runbooks, and deployment/validation procedures for repeatability and support handoff.

Cross-functional feedback loop:

Provide structured feedback to Product/Engineering, management, and leadership on continuous improvement of deployment tooling and product reliability. Requirements 4+ in a technician or software/systems administration, solutions engineering, planning/ deployment role (camera/AV/security domain experience is a plus). Strong proficiency with networking for software systems (TCP/IP, routing/VLAN concepts, DNS, DHCP, firewall rules, RTSP/ONVIF concepts where applicable). Ability to troubleshoot using logs/metrics, command line tools, and structured root-cause analysis. Experience with Linux and/or Windows administration and service configuration. Ability to read and produce technical documentation, diagrams, and implementation runbooks. Strong customer communication skills (requirements discovery, explaining tradeoffs, documenting decisions). Comfortable with travel for on-site implementation and validation as needed. Benefits Chooch offers extensive benefits including health, dental, vision insurance, 401K with 3% match, extensive PTO, and life insurance policies included.