Audio Visual Support Specialist

Audio Visual Support Specialist Waltham, MA Job Details Contract $40 - $55 an hour 1 day ago Benefits Commuter assistance Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Life insurance Qualifications Stakeholder engagement Process optimization Technical documentation Labeling Meraki IT service management Zoom Process improvement Equipment troubleshooting Mid-level Communication platforms 3 years VLAN Usability Microsoft Teams Technical troubleshooting support Equipment inventory management Communication skills Stakeholder relationship building Stakeholder management Full Job Description Description Our client is seeking a hands-on A/V Specialist to support, optimize, and standardize conferencing experiences across its office environment. This role will focus on Zoom Rooms, conference room technology, and network-aligned A/V infrastructure to improve usability, reliability, and overall meeting experience. This is a highly visible, on-site role requiring strong troubleshooting skills, professionalism, and the ability to operate effectively in live meeting environments. Key Responsibilities Conference Room & A/V Support Provide day-to-day support for conference room A/V systems, including Zoom Rooms, cameras, microphones, speakers, and controllers Troubleshoot live meeting issues quickly and calmly under pressure Support both Zoom and Microsoft Teams environments where applicable Ensure consistent and reliable meeting experiences across all rooms A/V System Optimization & Standardization Evaluate current conference room setups and recommend improvements (camera placement, audio quality, room design, etc.) Identify inconsistencies across rooms (e.g., Zoom vs. Teams usage, setup variations) and drive standardization Improve usability for different meeting types (e.g., boardroom vs. town hall formats) Optimize noise suppression, microphone pickup, and overall audio clarity Infrastructure & Networking Alignment Partner with IT/network teams to support A/V infrastructure (including Meraki environments) Understand and work within VLAN and network segmentation considerations (e.g., segregating conference rooms onto dedicated networks) Assist in diagnosing connectivity and performance issues impacting conferencing Onsite Support & White-Glove Service Provide high-touch, "white glove" support for executive and critical meetings Be present and proactive in supporting users, including joining meetings early to ensure readiness Build relationships with onsite stakeholders and act as a trusted A/V resource Documentation & Process Improvement Create and maintain documentation for conference room setups, standards, and troubleshooting guides Establish work standards for A/V support and room configurations Maintain device inventory, labeling, and lifecycle management (refresh schedules, updates, etc.) Contribute to ITSM knowledge base (e.g., service management documentation for recurring issues and resolutions) Continuous Improvement & Thought Leadership Provide recommendations on how to improve conferencing experiences across the organization Evaluate current tools, configurations, and vendor setups; identify gaps and opportunities Bring structured, scalable ideas—not just reactive fixes Additional Skills & Qualifications Required 3-6+ years of experience supporting A/V or conferencing environments Hands-on experience with Zoom Rooms (required) and familiarity with Microsoft Teams Strong troubleshooting skills in live meeting environments Experience with conference room hardware (cameras, microphones, controllers, soundbars, etc.) Basic understanding of networking concepts (e.g., VLANs, connectivity troubleshooting) Ability to remain calm and professional under pressure Strong onsite presence and communication skills Preferred Experience in a corporate or life sciences environment Familiarity with Cisco Meraki environments Experience supporting executive meetings or high-visibility environments Exposure to ITSM tools and knowledge base development Experience standardizing A/V environments across multiple rooms Job Type & Location This is a Contract position based out of Waltham, MA. Pay and Benefits The pay range for this position is $40.00 - $55.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waltham,MA. Application Deadline This position is anticipated to close on Apr 11, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.