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AV Technician, Associate

Job

FileImport - LCG, Inc.

Laurel, MD (In Person)

Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/5/2026

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Job Description

AV Technician, Associate
Job Title:
AV Technician, Associate Location:
Bethesda (On-site with occasional after-hours support)
Clearance:
Public Trust Onsite:
5
Days Sponsorship:
No sponsorship will be provided now or in the future.
Position Overview:
We are seeking a highly skilled and customer-focused Audio Visual (AV) Technician, Associate to support conference room technologies, hybrid meeting environments, and enterprise collaboration tools for a federal healthcareesearch organization. The AV Technician, Associate will provide operational support, troubleshooting, installation, maintenance, and it helpdesk support, end-user training for audio/video conferencing systems across multiple facilities.

This role is critical in ensuring seamless support for executive meetings, virtual collaboration, conference room technology, and enterprise communication platforms in a fast-paced IT support environment.

Key ResponsibilitiesAudio Visual & Conference Room Support Operate, configure, maintain, and troubleshoot enterprise conference room and collaboration technologies across multiple NIH facilities.
Support integrated AV environments including:
Polycom / BOSE conferencing systems Meeting Owl conferencing devices Share wireless presentation and conferencing systems Digital projectors and presentation systems Integrated microphones, speakers, cameras, and control panels HDMI/USB-based room connectivity solutions Provide operational support for hybrid meetings (virtual and onsite) utilizing: Microsoft Teams Zoom Configure and troubleshoot conference room peripherals including: Wireless presentation devices USB conferencing bridges Audio DSPs Network-connected AV devices Video switching and signal distribution equipment Support executive-level meetings, webinars, town halls, scientific reviews, and special events requiring high-availability AV operations. Perform conference room readiness checks prior to meetings including: Audio/video functionality validation Connectivity verification Firmware/software updates Peripheral testing Presentation support Provide real-time technical support during live meetings and rapidly resolve audio, video, latency, echo, camera, display, and connectivity issues. Coordinate with NIH Conference Services, networking teams, facilities personnel, and stakeholders to ensure successful meeting execution. Maintain and support conference room scheduling and collaboration integrations tied to Microsoft 365 and Outlook calendaring services. Perform preventative maintenance and lifecycle support for AV equipment including patching, firmware upgrades, hardware replacements, cable management, and equipment refresh initiatives. Recommend modernization strategies and technology improvements for conference room and collaboration environments. Collaboration & Microsoft 365 Support Provide technical support for Microsoft 365 collaboration environments including: Microsoft Teams Rooms Outlook calendaring integration SharePoint collaboration access OneDrive collaboration support Assist users with meeting scheduling, conferencing setup, guest access, and screen sharing capabilities. Support ...For full information see follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities