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Job Description
Job Summary:
The Sports & Entertainment Technology Team provides support for the Detroit Red Wings, Detroit Tigers, Detroit Pistons (venue), and 313 Presents. This support spans multiple venues, including Pine Knob, Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, Fox Theatre, Comerica Park, and Little Caesars Arena. Along with campuses in Lakeland, Florida, and the Dominican Republic. The Event Support Technician plays a critical role in ensuring the success of live events, and the daily venue, sports, and entertainment operations. This role is responsible for pre-event preparation, on-site technical support during events, and post-event follow-up across a wide variety of event types. In addition to gameday and every live event, this technician provides support to colleagues and their devices across Sports & Entertainment. Both in-person and remotely across other campuses. This role requires a dynamic, adaptable individual with a strong work ethic and a passion for live event environments. It offers a unique opportunity to gain hands-on experience across multiple IT specialties while contributing to the success of some of the region's most iconic sports and entertainment experiences.
Key Responsibilities:
On-site support across all venues, events, and teams affiliated with Ilitch Sports & Entertainment Performing daily venue checklists, technology conversion, between sports and concert events Setup, support and teardown of NBA-required technology Working within the service desk queue to resolve issues efficiently. Performing daily venue checklists, system upkeep, and building conversion tasks. Supporting project initiatives and venue technology upgrades. Collaborating with IT and operational partners across sports, broadcast, and venue operations. Support various venue technologies, applications, and corporate users and visiting guests Assist with the seasonal opening and closing of the outdoor amphitheaters Interface with food & beverage I.T. partners to troubleshoot point-of-sale technology Perform venue technology conversions on a per-show basis Must be available to work nights, weekends, and holidays
Supplemental Job Functions:
Monitoring incoming requests across multiple channels, including phones, Slack, Microsoft Teams, and the ServiceNow service desk. Supporting deployment activities such as workstation setups, hardware rollouts, and technology refresh projects. Performs other duties as assigned Perform emergency temp repairs of ethernet cabling, and other venue technology infrastructure.
Required Knowledge, Skills and Abilities:
2-years of higher education completed, or equivalent experience 1 year working in a technology support role, or higher education and certifications A+, Net+, certifications or equivalent experience. Demonstrates excellent customer service skills. Experience in a customer service role is a plus Ability to troubleshoot network connectivity, and communicate with network engineering team to resolve issues Proficient with Windows 10 & 11, MacOS, and mobile OS (Android & iOS) Strong understanding of computer hardware Understanding of general signal flow, physical cabling types within AV and IT functions Well-versed in computer peripherals and connector types Ability to troubleshoot issues independently & within a team support structure Pull and terminate Ethernet cable as needed on a per-show basis Operates with a sense of urgency and is self-starting Strong work ethic and willingness to get the job done Ability to multi-task and remain organized while monitoring multiple support channels and service desk tools
Preferred Knowledge, Skills and Abilities:
Sports & Entertainment, Venue Industry Experience Event AV, Broadcast, or Live Production technology experience or knowledge is a plus Experience working in live events even non-technical Networking fundamentals and OSI model familiarity
Working Conditions:
Must be available and willing to work extended and irregular hours as needed including nights, weekends, and holidays, to meet business needs. Exposure to high noise level Exposure to large crowds Frequent visual/auditory attention Ability to lift 50lbs. Required to work at all venues within the state hired. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Little Caesars Enterprises Inc. Little Caesar Enterprises, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.
PRIVACY POLICY
At Little Caesars® Pizza and Blue Line Foodservice Distribution ®, you're part of a dynamic team in the pizza business. Known for innovation and home of the exclusive Pizza Portal® pickup, Little Caesars is an international brand with a household name - a global company with family-owned restaurants in your neighborhood. Blue Line® sources and delivers ingredients to neighborhoods throughout the U.S. so we can make our famous Hot-N-Ready® pizzas, Crazy Bread®, Caesar Wings®, and more, fulfilling our customer promise. Little Caesars Fundraising proudly helps raise millions of dollars for thousands of schools, churches, sports teams, and other nonprofit organizations. Backed by the global pizza brand, customers of Little Caesars Fundraising enjoy products they can make at home or pick up in stores. Our colleagues are the heart and soul of the business - whether you work in the stores, one of our warehouses, the corporate office, or your home office, Little Caesars, Blue Line and Little Caesars Fundraising colleagues work together to make a big impact in communities around the world. Let's connect! Share your contact info and upload your resume so we can match you with the perfect role at Little Caesars or Blue Line. Full time colleagues qualify for a variety of benefits, including medical, dental, and vision insurance, 401(k) with company match, paid holidays and paid time off, legal and counseling services, flexible spending accounts, disability and adoption benefits, and more. Colleagues also enjoy the perks of being associated with professional sports teams and have access to events at Little Caesars Arena and Comerica Park in our hometown of Detroit, Michigan.
