AV Technician I

Mission:

Ensure operational continuity of US Audio Video Services, acting as service liaison and operational analyst.

Key Activities:

• Act as primary interface with AV EUS Manager and project related activities supporting live stream capabilities, large project initiatives, and AV operational troubleshooting
• Manage lifecycle of AV devices (inventory, expired contracts, zero-usage, suspensions, ETF waivers)
• Escalate and follow-up on system/application issues (coverage, in-building connectivity)
• Analyze international usage, identify overages, propose optimization actions
• Assist large-scale AV and facilities initiatives (deployment, recycling, migration)
• Contribute to process improvement and cost savings initiatives
• Ensure rapid reaction and autonomy in dealing with infrastructure or subscription issues
• Excellent knowledge of AV technology, AV mechanics, contract lifecycle, and operational support of all AV technology
• Technical understanding of AV technology set up configuration
• Proficiency in ServiceNow or equivalent ITSM solutions
• Minimum AS +3 (e.g. Audio Video, IT degree)
• Strong understanding of the AV industry (operator processes, contract structures, mobile lifecycle management)
• Good IT culture (ticketing tools, databases, data visualization)
• Operational KPI tracking (response times, resolution, savings)
• On-demand incident/escalation reports #

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