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AV Technician I

Job

Stefanini Group

Lake Angelus, MI (In Person)

Full-Time

Posted 1 week ago (Updated 4 days ago) • Actively hiring

Expires 6/17/2026

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Job Description

Mission:
Ensure operational continuity of US Audio Video Services, acting as service liaison and operational analyst.
Key Activities:
  • Act as primary interface with AV EUS Manager and project related activities supporting live stream capabilities, large project initiatives, and AV operational troubleshooting
  • Manage lifecycle of AV devices (inventory, expired contracts, zero-usage, suspensions, ETF waivers)
  • Escalate and follow-up on system/application issues (coverage, in-building connectivity)
  • Analyze international usage, identify overages, propose optimization actions
  • Assist large-scale AV and facilities initiatives (deployment, recycling, migration)
  • Contribute to process improvement and cost savings initiatives
  • Ensure rapid reaction and autonomy in dealing with infrastructure or subscription issues
  • Excellent knowledge of AV technology, AV mechanics, contract lifecycle, and operational support of all AV technology
  • Technical understanding of AV technology set up configuration
  • Proficiency in ServiceNow or equivalent ITSM solutions
  • Minimum AS +3 (e.g. Audio Video, IT degree)
  • Strong understanding of the AV industry (operator processes, contract structures, mobile lifecycle management)
  • Good IT culture (ticketing tools, databases, data visualization)
  • Operational KPI tracking (response times, resolution, savings)
  • On-demand incident/escalation reports #
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