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Job Description
Job Description The Role:
The Audio Video Technician is part of General Motors Core IT and supports in-person and hybrid collaboration services for internal GM teams in the Detroit, Michigan area. This is an operations-focused role responsible for delivering a high-quality customer experience across meeting rooms, live events, video collaboration spaces, streaming environments, and related audio/video technologies. This individual provides hands-on technical support for collaboration services including video streaming, video and audio switching, video collaboration rooms, Microsoft Teams, and other approved meeting platforms used within GM. The role also supports customer logistics for meetings and events and helps ensure reliable day-to-day operation of audio/video services. The successful candidate will troubleshoot issues, coordinate resolution through remote or onsite support, maintain documentation and standard operating procedures, and work closely with operations, engineering, and end-user support teams. This position requires strong customer service, sound technical judgment, and the ability to remain calm and effective in high-visibility situations. This position may require a flexible shift structure to support business needs, including coverage for video and digital signage services in a 24x7 operations environment.
What You'll Do:
Provide day-to-day operational support for audio/video and collaboration services across meeting rooms, event spaces, and related environments Support live and recorded events by operating video switchers and associated audio/video peripherals Troubleshoot and resolve issues involving audio, video, streaming, conferencing, and room technology to minimize service disruption Perform routine maintenance on broadcast and collaboration equipment to help prevent downtime Coordinate repairs, replacements, upgrades, and escalations as needed Monitor audio and video quality and perform quality control checks to maintain service standards Support collaboration platforms and products used within GM, including technologies from Cisco, Microsoft, Google, Adobe, and other approved providers Assist with implementation and support of solutions developed by Core IT and partner teams Create, update, and maintain SOPs, support documentation, and related operational materials Provide direct customer support for meetings, events, and service issues through remote troubleshooting, ticket handling, or onsite response Work collaboratively with operations, engineering, and end-user support teams to deliver reliable service Communicate status updates on open issues, projects, and service activities to leadership and stakeholders as needed Support continuous improvement through service monitoring, issue follow-up, and corrective actions Maintain a professional presence when supporting senior leaders, high-visibility meetings, and time-sensitive events Minimum Qualifications Bachelor's degree or equivalent practical experience Technical experience in audio/video, video conferencing, unified communications, broadcast support, or related collaboration technologies Experience troubleshooting video conferencing, audio systems, streaming environments, and related AV platforms Experience supporting commercial audio/video hardware and software Experience installing, configuring, and supporting PCs, peripherals, and network-connected devices Experience supporting live events, meeting technologies, or environments where reliable execution is critical Strong customer service skills with the ability to understand customer needs and communicate effectively with technical support teams Ability to work effectively in a fast-paced support environment and manage multiple priorities Preferred Qualifications Experience with Microsoft Teams Rooms, unified communications platforms, and enterprise collaboration tools Experience with digital audio and video streaming technologies Familiarity with LAN/WAN-connected AV or conferencing environments Experience with broadcast equipment, technical facilities, or studio/event support environments Experience with change management, escalation management, and post-incident follow-up Experience supporting executive meetings or other high-visibility events Project coordination experience in support of AV deployments, refreshes, or service improvements This job may be eligible for relocation benefits.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP
(e.g., H-1B, TN, STEM OPT, etc.)
NOW OR IN THE FUTURE.
About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave.
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Our Company Our Culture How we hire Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com). As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
