Position Overview
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
_Equipment Operation_
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. _Customer Service_
Strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship. _Technical Ability_
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner. _Systems Knowledge_
Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Works with clients to finalize invoices.
Completes order entries in Navigator, as needed.
Job Qualifications
High School Diploma required. Associate's degree is preferred.
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and \"career path\" or the direct link below https://jobs.encoreglobal.com/en/career-paths
Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements.
1 year of customer service or hospitality experience is preferred.
1 year of audio-visual experience or equivalent in an educational environment is preferred.
A valid driver's license is required for team members that may operate Company vehicles.
Additional DOT requirements may need to be met if applicable.
Must be able to lift 50 lbs.
Competencies
_Deliver World Class Service_
Hospitality
Ownership _Do The Right Thing_
Instills Trust
Safety Conscious _Drive Results_
Action Oriented _See The Big Picture_
Tech Savvy _Value People_
Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).
Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

Sitting:

2-3 Hours

Standing:

4-5 Hours

Walking:

4-5 Hours

Stooping:

2-3 Hours

Crawling:

2-3 Hours

Kneeling:

2-3 Hours

Bending:

2-3 Hours

Reaching (above your head): 2-3 Hours

Climbing:

0-1 Hours

Grasping:

4-5 Hours _Lifting Requirements_

0•15 lbs:• Continuously • 16•50 lbs•: Frequently • 51•100 lbs: Occasionally • Over 100 lbs: Occasionally _Carrying Requirements_ • 0•15 lbs•: Continuously • 16•50 lbs•: Frequently • 51•100 lbs: Occasionally • Over 100 lbs: Never _Auditory/Visual Requirements_ •

Close Vision:

Continuously

Distance Vision:

Continuously

Color Vision:

Frequently

Peripheral Vision:

Occasionally

Depth Perception:

Frequently

Hearing:

Continuously _Pushing/Pulling Requirements_

0•15 lbs•: Continuously • 16•50 lbs•: Frequently • 51•100 lbs•: Frequently • Over 100 lbs:

Occasionally Note:

The physical requirements marked with an asterisk () indicate activities performed without assistance.

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
_Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.

The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Hourly Pay Range:

$16.37

$20.

33 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.

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Event Technician, Audio Visual - Four Seasons Hotel Minneapolis