End User Support Technician

Job Title:

End User Support Technician Location:

Kansas City, MO 64114 Contract length: 5-month

Contract Pay:

$23/hr - $28.70/hr End User Support Technician Qualifications Bachelor's degree in Computer Science, Information Technology, or related degree Applicable years of experience may be substituted for the degree requirement Microsoft A+ certification is a plus Requires a self-starter with proactive initiative Excellent follow-through on tasks Strong verbal and written communication skills Strong interpersonal skills Ability to clearly communicate to all levels of employees, management, and clients Technical expertise in desktops, workstations, laptops, and other IT peripheral devices required Must be knowledgeable in LAN/WAN environments and possess expert problem-solving and troubleshooting skills Excellent audio-visual skills, including issues troubleshooting Excellent written and verbal communication skills Strong analytical and problem-solving skills Proficient computer skills including Microsoft Office suite. End User Support Technician Description Assist with installation, repair, and upgrade of computer hardware Assist with troubleshooting hardware and software issues Assist with training on hardware and software packages Assist with preventative IT and Network maintenance tasks Assist Corporate IT Infrastructure team with installation, maintenance, and repair of network and phone resources Resolve any issues in Audio Visual (AV) enabled spaces to complete resolution, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues Assist in the coordination of AV integration partners for the design and implementation of corporate AV standards in any corporate office relocation, remodel, or expansion Assist with acceptance testing for any AV integrated control system for all new installations, moves, or changes Collaborate with management, key stakeholders, and AV integration partners to assist in the development of AV standard configurations that meet the needs of Client Assist in installation of basic and standard AV when schedule or cost prohibits the use of AV integration partner Assist with business relations activities with regional office staff and management for feedback or user integration Assist with IT processes for daily activities as defined by Corporate IT including asset management activities and IT inventory management Assist in asset management tasks by completing appropriate documentation, maintaining inventories of active equipment, and providing for the disposition of returned technology assets Assist with support for customers in all Client locations via phone, video, e-mail, and in-person to resolve issues Assist with incidents assigned from other IT groups or non-IT sources Assist with AV support during presentations and company-sponsored events Assist in setup and execution of video conferences Assist with training and education to Client employees on the usage of AV systems All other duties as assigned