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Job Description
A Legacy of Excellence Entertaining Your World Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company's value is our commitment to ethical leadership, outstanding training, and open employee communication. Jacobs Entertainment is currently in search of an "IT Systems Technician—A/V & Surveillance" for the All-New J Resort. The J Resort is a full-service hotel-casino with over 500 rooms and wide variety of Slots and Table Games. The J has a unique blend of original art, live music, bold flavors, luxurious accommodations, and exciting casino action…And we are just getting started! Be a part of the transformation of Reno's newest premier resort—A Reno resort unlike any other. Our employees are supported with a comprehensive benefits program that include the following: $200 Referral BonusTuition Reimbursement7 paid Holidays80 hours of Vacation after 1 year of employmentWe offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 daysEmployee Assistance Program FREE of chargeCompany paid Life Insurance and AD&DMatching 401K program after 90 daysEmployee Meal DiscountsOngoing learning and development programsWork towards your future advancement within the company—most of our supervisors and managers are promoted from within
Essential Job Responsibilities and Duties:
AV & Conference Room Support Configure, maintain, and support conference room AV systems throughout the propertySetup and support projectors, displays, microphones, speakers, presentation systems, and video conferencing equipmentSupport Microsoft Teams Rooms and related collaboration technologiesTroubleshoot audio, video, connectivity, and presentation issues for end users and eventsPerform preventative maintenance on AV equipment and meeting room technologyAssist with conference room and event setup/breakdown as neededCoordinate with vendors and internal departments for AV-related projects and supportMaintain documentation for AV systems, room configurations, and equipment inventory Surveillance & Security Systems Support Configure and maintain IP-based surveillance camera systemsAdd, organize, name, and configure cameras within Avigilon Control Center (ACC)Validate recording functionality, retention settings, and camera healthTroubleshoot camera connectivity, image quality, and VMS-related issuesCoordinate with Security and IT teams during surveillance deployments and upgradesMaintain camera naming standards, device organization, and documentationAssist with basic surveillance hardware installation and replacement activities IT & Technical Support Provide basic IT support for end-user hardware and peripheral devicesAssist with workstation deployment, printer configuration, and device troubleshootingSupport basic networking tasks related to AV and surveillance systemsPull and terminate low-voltage cabling as neededEscalate complex technical issues to senior IT staff or vendors when appropriateMaintain accurate documentation of completed work, issues, and system changesParticipate in infrastructure, surveillance, and AV-related projectsEnsure compliance with company policies, standards, and operational procedures
Skills, Education and Other Requirements:
Required Qualifications 2+ years of experience supporting AV systems, surveillance systems, IT support, or related technologiesFamiliarity with Microsoft Teams Rooms or similar video conferencing platformsFamiliarity with IP-based surveillance systems and video management softwareBasic understanding of TCP/IP networking conceptsExperience troubleshooting hardware and software issuesAbility to lift up to 50 poundsAbility to safely use ladders and work in ceilings or equipment spacesStrong customer service and communication skills Preferred Qualifications Experience with Avigilon Control Center (ACC)Experience with PoE devices and basic switch configurationExperience with projectors, microphones, DSPs, amplifiers, and presentation systemsExperience in hospitality, casino, or entertainment environmentsExperience with low-voltage cabling and cable terminationFamiliarity with Cisco networking environments Identification that establishes identityIdentification that establishes the right to work in the United States
