IT Coordinator - Temple University Aramark - 3.4 Philadelphia, PA Job Details 4 hours ago Qualifications Live event projects Software issue identification Microsoft Excel Microsoft Outlook Bug Tracking (Quality assurance practices) Serving clients Software product demonstrations Requirements design Live event AV production projects OWL Zoom Vendor coordination Bug Reporting (Quality assurance practices) Mid-level Event vendor coordination User training (technical support) Live event audio projects Post-sales client support Video conferencing software Desktop applications Technical customer support solution Organizational skills Microsoft Teams Application Maintenance Video conferences (communication methods) 1 year Business requirements Event customer service Production documentation Communication skills Full Job Description Job Description The IT Coordinator will primarily act to facilitate the operation of technology in a retail environment. Their primary responsibility will be to ensure proper working conditions and operation on a range of equipment related to sound and light technology including, but not limited to: Kramer AV technologies, Teaching Enhanced Classroom (TEC) systems, Lavalier, wireless and wired microphones, Teleconferencing technology like OWL cameras, Zoom and MS Teams, Confidence Monitors/Teleprompters, MS Powerpoint and Office 365 Software suite, and managing sound devices to ensure proper sound quality and volumes. The Coordinator will analyze and document event requirements and application objectives to help assist clients determine the scope and breadth of their needs and offer suggestions and solutions to meet the desired functionality; the position will coordinate client support and delivery and operation of necessary technology solutions for successful events. Job Responsibilities The IT Coordinator II position is primarily focused on support and production in a retail event atmosphere and includes the following responsibilities: Identify, diagnose and seek support/repair/replacement in cases of technology disruptions or failures and documentation of same Review, verify and report application defects thru support channels to resolve issues Comfort in conducting meetings, user training(s), demos and address an audience Ability to lead production support conversations with clients to gain insight to and define scope and breadth of needs clearly and formally Support in creating event notes and documentation of unique situations Take initiative, work independently and collaborate with others with a flexible schedule, prioritize multiple projects simultaneously Ability to coordinate with differing vendors and technicians in both event and support situations Strong Organizational skills and attention to detail An understanding of the production attitude espoused by "The Show must go on" Candidate must be prepared to Present a professional attitude and appearance (business casual dress) and be physically able to lift and carry up to 50 lbs Qualifications ? Prior IT experience preferred ? The ideal candidate will have a solid understanding of Microsoft applications, including but not limited to: Outlook, Word, PowerPoint, IT soultions and Excel ? Demonstrates interpersonal and communication skills, both verbal and written ? Demonstrates strong interpersonal skills, accuracy, and attention to detail ? Requires frequent performance of repetitive motions with hands and/or arms Education Minimum 1-2 years experience About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.