Engineer Computer Systems Support

Job Description:

Must Have Technical/Functional Skills 1.

Problem-Solving:

Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. 2.

Communication:

Excellent verbal and written communication skills to interact effectively with users and team members. 3.

Certifications:

Relevant certifications such as CompTIA A+,

Microsoft Certified:

Modern Desktop Administrator Associate, or similar are advantageous. 4.

AV Equipment Knowledge:

Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams. 5. Network/Server Knowledge - Familiarity with racking and stacking of Servers or switches 6.

Technical Certifications:

Additional certifications such as ITIL, CompTIA Network+, can be beneficial. 7.

Customer Service Skills:

Strong customer service orientation to provide a positive user experience. 8.

Physical Requirements:

Ability to lift and move computer equipment and perform tasks that may require physical effort. Roles & Responsibilities 1.

Technical Support:

Provide technical assistance to users experiencing hardware and software issues. 2.

Installation and Configuration:

Install, configure, and maintain desktop hardware, software, and peripheral devices. 3.

Troubleshooting:

Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity. 4.

User Training:

Train users in new technologies and provide guidance on best practices. 5.

Documentation:

Maintain detailed records of technical issues and solutions, and update documentation as needed. 6.

Collaboration:

Work closely with other IT teams to resolve complex issues. 7.

Conference Room Support:

Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment functions properly before meetings and provide on-the-spot technical support during meetings. 8. i

OS Device Support:

Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions.