Position Details
Position Information Posting date 08/04/2026
Closing date Open Until Filled Yes
Position Number 1125603
Position Title Assistant Director, Client AV Services
Hiring Range Minimum $85,000
Hiring Range Maximum $105,000
Union Type Not a Union Position
SEIU Level Not an SEIU Position
FLSA Status Exempt
Employment Category Regular Full Time
Scheduled Months per Year 12
Scheduled Hours per Week 40
Schedule Location of Position Hanover. NH Remote Work Eligibility? Onsite only
Is this a term position? No
If yes, length of term in months. N/A
Is this a grant funded position? No
Position Purpose The Assistant Director of Client AV Services leads the delivery of audio/visual (AV) services and related client technology solutions at the Tuck School of Business. This role oversees a team of Client AV Technologists, coordinates AV services for classrooms and events, and ensures alignment with Tuck's mission, strategy, and institutional priorities. With a focus on proactive service delivery, innovation, and collaboration, the position bridges AV technology with the needs of Tuck's students, faculty, and staff, contributing to an exceptional educational and operational experience. Description Required Qualifications Education and Yrs Exp Associates or equivalent combination of education and experience
Required Qualifications Skills, Knowledge and Abilities Associate's degree with 57 years of relevant work experience, or an equivalent combination of education and experience.
At least 2 years in a supervisory role, leading dynamic teams, managing performance, and coaching, developing, and mentoring team members.
Demonstrated commitment to continuous learning and professional development, with the ability to stay current on the latest AV technology, trends, and best practices, including adaptability, embracing change, and implementing new solutions efficiently.
Mastery in supporting AV systems, desktop and mobile operating systems, applications, and peripherals, including complex hybrid event setups using video conferencing solutions, macOS and Windows environments, and a variety of collaboration tools.
Strong understanding of client perspectives and a commitment to delivering exceptional, clientfocused service.
Effective verbal and written communication skills.
Ability to thrive in a fastpaced, client serviceoriented environment, handling multiple tasks and priorities.
Demonstrated leadership skills in project management and process improvement.
Selfmotivated and capable of working independently with limited supervision.
Relevant certifications such as CTS (Certified Technology Specialist), Crestron, or Extron.
Demonstrates expertise in performing root cause analysis in complex systems.
Experience designing and modifying processes to improve the client experience. Preferred Qualifications Bachelor's degree and at least 7 years of relevant work experience, or an equivalent combination of education and experience.
Experience working in an academic environment.
Experience using IT service management software.
Familiarity with video editing methodologies and tools such as Adobe products, Final Cut Pro, or similar.
Demonstrates knowledge of scripting through experience, education, or certification.
Familiarity with endpoint management concepts and tools. Department Contact for Recruitment Inquiries Lorin Parker, Executive Director of Talent Management
Department Contact Phone Number 603.646.2904
Department Contact for Cover Letter and Title Lorin Parker, Executive Director of Talent Management
Department Contact's Phone Number 603.646.2904
Equal Opportunity Employer Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all. Background Check Employment in this position is contingent upon consent to and successful completion of a preemployment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, nondiscriminatory manner consistent with state and federal law. Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function