AV Support Technician

AV Support Technician Ovation Workplace Services Inc Role Summary We are seeking an experienced AV & Collaboration Support Specialist to provide 60% Microsoft Teams / Video Conferencing support and 40% Live Event support. The role focuses on ensuring seamless virtual collaboration experiences and successful execution of corporate live events. Key Responsibilities ?? 60% - Teams / Video Conferencing Support Provide end-to-end support for Microsoft Teams meetings, webinars, and conference room setups Troubleshoot audio, video, screen sharing, and connectivity issues Support executive meetings and high-priority business calls Configure and maintain Teams Rooms devices and collaboration tools Coordinate with IT/network teams to resolve performance issues Ensure meeting room AV equipment is fully functional before scheduled meetings Provide on-site and remote support as required ?? 40% - Live Event Support Support planning and execution of corporate live events (town halls, leadership meetings, training sessions, hybrid events) Set up and manage AV equipment (microphones, cameras, mixers, projectors, lighting) Coordinate live streaming through platforms such as Microsoft Teams Live Events or other event platforms Conduct pre-event technical rehearsals and testing Monitor live sessions and provide real-time troubleshooting Ensure smooth transition between speakers and media presentations Required Skills & Experience 2-5 years of experience in AV/Video Conferencing support Strong knowledge of Microsoft Teams, Teams Rooms, and collaboration tools Hands-on experience with AV hardware (microphones, speakers, cameras, mixers) Basic networking knowledge (IP, bandwidth, connectivity troubleshooting) Experience supporting executive-level meetings Excellent communication and customer service skills Preferred Qualifications Experience supporting hybrid and large-scale live events Knowledge of Zoom, WebEx, or other conferencing platforms ITIL or AV-related certifications (preferred) Work Environment Onsite support role May require flexibility during live events (early morning / late evening support) #ZR