AV Classroom Support Technician, College of Fine Arts

Job Posting Title:

AV Classroom Support Technician, College of Fine Arts

• Hiring Department:

  College of Fine Arts

• Position Open To:

  All Applicants

• Weekly Scheduled Hours:

  30

• FLSA Status:

  Non-Exempt from FLSA

• Earliest Start Date:

  Immediately

• Position Duration:

  Expected to Continue Until May 31, 2027

•

Location:

UT MAIN CAMPUS

•

Job Details:

General Notes The College of Fine Arts is the college of creativity at The University of Texas at Austin—a home for artists, performers, designers, scholars, educators, makers and creatives ready to change the world.

Benefits package:

100% employer-paid basic medical coverage Retirement contributions Paid vacation and sick time Paid holidays Other services and perks. This job description may not contain all assigned duties, responsibilities, or aspects of the job described. Even if you don't qualify or have specific experience in every facet of this role, we encourage you to apply. Purpose To support the Audio/Video Team within the College of Fine Arts Dean's Office, providing classroom/event support as well as maintenance and repairs.

Responsibilities Live Classroom Support:

Main front line Tier 1 support call response, remediation and documentation.

Backend Classroom Support:

Assist with preparation, installation and inventory of life cycle AV upgrades.

Networking Assistance:

Assist with local networking infrastructure and devices.

Incoming/outgoing deliveries:

Assist with the intake and local delivery of device inventory and tracking.

Repair/Replace/Maintenance:

Assist the AV Team with Tier 2 support, research, repair/replace and maintenance.

College of Fine Arts AV Event Support:

Assist AV Team with AV set-up, operation & breakdown for college events. Additional Duties Cage reorganization CCART and Surplus runs Assist SysAdmin with inventory Operational checklist and Classrooms device wiki updates Required Qualifications Bachelor's degree and two years of experience providing IT support to a customer base. Two years' experience in customer service. One year of experience in AV support. Demonstrated knowledge of AV control and automation. Demonstrated ability to troubleshoot AV hardware and software up to current networking protocols. Demonstrated knowledge of computer OS (Windows and Mac). Required Competencies Initiative Decision Making/Problem Solving Service Excellence Teamwork Prioritization Relevant education and experience may be substituted as appropriate. Preferred Qualifications AV Classroom support experience within higher education environment. In-depth understanding of signal flow. In-depth understanding of computer networking. Certifications in AV technology (Extron, Crestron, Zoom, etc). Salary Range $34,320 fixed rate (pro-rated from $45,760 annualized rate) Fixed-term position (ends 5/31/27) Working Conditions On-campus only. Must be able to lift up to 50 lbs. Climbing of ladders and stairs. Use of hand powered tools. Use of manual dexterity. May work around electrical and mechanical hazards. Repetitive use of a keyboard at a workstation. Work Shift Repetitive use of a keyboard at a workstation Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

• Employment Eligibility:

  Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

• Retirement Plan Eligibility:

  The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

• Background Checks:

  A criminal history background check will be required for finalist(s) under consideration for this position.

•

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.•

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.•

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

• E-Verify:

  The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF]

•

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in

HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701. AV Classroom Support Technician, College of Fine Arts 4.2 4.2 out of 5 stars 1616 Guadalupe Street, Austin, TX 78701 $34,320

• $45,760 a year
• Part-time University of Texas at Austin 1,396 reviews $34,320
• $45,760 a year

• Part-time Job Posting Title:

  AV Classroom Support Technician, College of Fine Arts

• Hiring Department:

  College of Fine Arts

• Position Open To:

  All Applicants

• Weekly Scheduled Hours:

  30

• FLSA Status:

  Non-Exempt from FLSA

• Earliest Start Date:

  Immediately

• Position Duration:

  Expected to Continue Until May 31, 2027

•

Location:

UT MAIN CAMPUS

•

Job Details:

General Notes The College of Fine Arts is the college of creativity at The University of Texas at Austin—a home for artists, performers, designers, scholars, educators, makers and creatives ready to change the world.

Benefits package:

100% employer-paid basic medical coverage Retirement contributions Paid vacation and sick time Paid holidays Other services and perks. This job description may not contain all assigned duties, responsibilities, or aspects of the job described. Even if you don't qualify or have specific experience in every facet of this role, we encourage you to apply. Purpose To support the Audio/Video Team within the College of Fine Arts Dean's Office, providing classroom/event support as well as maintenance and repairs.

Responsibilities Live Classroom Support:

Main front line Tier 1 support call response, remediation and documentation.

Backend Classroom Support:

Assist with preparation, installation and inventory of life cycle AV upgrades.

Networking Assistance:

Assist with local networking infrastructure and devices.

Incoming/outgoing deliveries:

Assist with the intake and local delivery of device inventory and tracking.

Repair/Replace/Maintenance:

Assist the AV Team with Tier 2 support, research, repair/replace and maintenance.

College of Fine Arts AV Event Support:

Assist AV Team with AV set-up, operation & breakdown for college events. Additional Duties Cage reorganization CCART and Surplus runs Assist SysAdmin with inventory Operational checklist and Classrooms device wiki updates Required Qualifications Bachelor's degree and two years of experience providing IT support to a customer base. Two years' experience in customer service. One year of experience in AV support. Demonstrated knowledge of AV control and automation. Demonstrated ability to troubleshoot AV hardware and software up to current networking protocols. Demonstrated knowledge of computer OS (Windows and Mac). Required Competencies Initiative Decision Making/Problem Solving Service Excellence Teamwork Prioritization Relevant education and experience may be substituted as appropriate. Preferred Qualifications AV Classroom support experience within higher education environment. In-depth understanding of signal flow. In-depth understanding of computer networking. Certifications in AV technology (Extron, Crestron, Zoom, etc). Salary Range $34,320 fixed rate (pro-rated from $45,760 annualized rate) Fixed-term position (ends 5/31/27) Working Conditions On-campus only. Must be able to lift up to 50 lbs. Climbing of ladders and stairs. Use of hand powered tools. Use of manual dexterity. May work around electrical and mechanical hazards. Repetitive use of a keyboard at a workstation. Work Shift Repetitive use of a keyboard at a workstation Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

• Employment Eligibility:

  Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

• Retirement Plan Eligibility:

  The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

• Background Checks:

  A criminal history background check will be required for finalist(s) under consideration for this position.

•

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.•

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.•

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

• E-Verify:

  The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF]

•

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in

HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.