AV Event Technician II - AVSE

Join Utah Valley University and contribute to a dynamic campus environment where technology directly supports teaching, learning, and connection. In this role, you'll provide essential support for AV systems across campus, helping faculty, staff, and students succeed in classrooms and shared spaces. From troubleshooting technical issues to assisting with installations, upgrades, testing, and system configuration, you'll gain hands-on experience with a wide range of technologies while making a visible impact on daily university operations. You'll be part of a collaborative, team-oriented environment that values initiative, problem-solving, and continuous improvement. This position offers the opportunity to build practical skills in AV support and system integration, while also contributing to proactive maintenance, inventory management, and equipment organization. If you enjoy working with both technology and people, and want to grow in a supportive environment focused on innovation and service, this role provides a strong foundation and meaningful career experience. Handle complex troubleshooting and resolution of AV system issues. Document and escalate issues that require advanced technical intervention. Perform campus-wide support and training for faculty and staff on AV systems and spaces. Participate in campus events requiring AV support. Track incidents in the service management system (SMS). Assist in the installation, upgrades, testing, and system configuration for AV integration projects.

AV Maintenance:

Inspect and perform routine maintenance of AV technology in all campus spaces, including inventory management and proactive testing. Provide feedback on system improvements. Performs other job-related duties as assigned. Graduation from a standard senior high school or the equivalent and two years of any combination of computer-related education and/or technical support and customer service experience related to the Summary of Duties. Knowledge Knowledge of AV equipment and computer software sufficient to instruct others in their usage and installations. Knowledge of inventory management practices. Skills Experience working in a customer service, team-oriented, collaborative environment; highly self-motivated with the ability to learn quickly. Construction practices and power tools. Skills in customer service orientation. Analytical, conceptual, and problem-solving skills. Strong interpersonal, oral, and written communication skills. Abilities Ability to present ideas in user-friendly language. Ability to prioritize multiple tasks and requests based on the organizational goals and objectives of the university. Ability to operate, maintain, and perform repairs to media equipment. Ability to lift and manipulate 50 pounds. Ability to follow written and verbal instructions.