AV Technician I - AVSE

Join Utah Valley University's technology team and play a hands-on role in creating seamless, high-quality learning experiences across campus. In this position, you'll support, troubleshoot, and optimize AV systems used by faculty, staff, and students—ensuring classrooms and shared spaces are always ready for instruction and collaboration. You'll gain valuable experience working with modern AV technologies while contributing to installations, upgrades, testing, and system configuration on impactful integration projects that directly support teaching and learning. This role offers a collaborative, team-oriented environment where your contributions matter and your technical skills can grow. You'll help maintain inventory, organize and label equipment, and participate in proactive system monitoring to prevent issues before they arise. Ideal for someone who enjoys problem-solving and working with people, this opportunity provides a strong foundation in AV systems support while being part of a university community committed to innovation and student success.

Services/Support/Troubleshooting:

Support, troubleshoot, and assist with all campus AV systems and spaces for faculty, staff, and students. Answer calls from the AV support help line and respond to customer incident reports. Track incidents in the service management system (SMS).

AV Integration:

Maintain optimal system performance by documenting system issues and installing hardware, cabling, computers, and peripherals as needed to resolve support incidents. Assists with campus event support as assigned.

AV Maintenance:

Performs routine maintenance tasks, including cleaning and basic testing of AV equipment. Other duties as assigned Graduation from a standard senior high school or the equivalent and one year of any combination of computer-related education and/or technical support and customer service experience related to the Summary of Duties. Knowledge Knowledge of AV equipment and computer software sufficient to i nstruct others in their usage and installations. Knowledge of inventory management practices. Skills Experience working in a customer service, team-oriented, collaborative environment; highly self-motivated with the ability to learn quickly. Construction practices and power tools. Skills in customer service orientation. Analytical, conceptual, and problem-solving skills. Strong interpersonal, oral, and written communication skills. Abilities Ability to present ideas in user-friendly language. Ability to prioritize multiple tasks and requests based on the organizational goals and objectives of the university. Ability to operate, maintain, and perform repairs to media equipment. Ability to lift and manipulate 50 pounds. Ability to follow written and verbal instructions.