A/V Operations Lead

A/V Operations Lead CompQsoft, Inc. Arlington, VA Job Details 4 hours ago Qualifications Operational management Incident management operations support Video conferencing systems operation

Full Job Description Description:

Title:

A/V Operations Lead Location:

Pentagon DC Clearance required:

Secret Clearance Requirements:

An Audio/Visual (A/V) Operations Lead directs the daily workflows of A/V technicians and event production teams. They oversee the end-to-end execution of A/V services, manage equipment inventories, and troubleshoot complex technical issues to ensure flawless in-person, virtual, and hybrid meetings or events

Key Responsibilities Team Leadership:

Manage A/V staff scheduling, mentor junior technicians, and oversee hiring, training, and performance evaluations.

Event & Project Execution:

Coordinate the setup, operation, and strike of lighting, sound, and video equipment for conferences, boardrooms, and live events.

Equipment & Asset Management:

Maintain hardware inventories, ensure equipment integrity, schedule routine preventative maintenance, and coordinate replacements.

Technical Support:

Serve as the top-tier escalation point for complex A/V and video conferencing (VTC) troubleshooting and incident management issues. Monitor all customer A/V requests to resolution

Client Relations:

Partner with clients and stakeholders during the event-planning phase to identify requirements and provide tailored technical solutions.

Budget & Logistics:

Assist with department budgeting, labor cost projections, and vendor management.

SLA Compliance:

Monitor team performance metrics to ensure all support tickets and event requests meet established Service Level Agreements (SLAs).

Vendor Management:

Coordinate with external A/V rental houses, internet service providers, and equipment manufacturers for specialized event support and warranty repairs.

Qualifications & Skills Experience:

3-5 years of progressive experience in A/V VTC Operations Management, Incident Resolution and A/V VTC Integration support.

Technical Expertise:

Hands-on proficiency with video projection systems, monitors, matrix switchers, digital mixing consoles, A/V VTC configuration, and control systems (e.g., Crestron, AMX).

Leadership:

Strong mentorship, delegation, and conflict-resolution skills.

Security Clearances:

Requires Minimum Active DoD Secret clearance