MINIMUM REQUIREMENTS

Education:

Associate's degree in information technology, Audio-Visual Technology, or related field; or equivalent combination of education and experience.

Education:

3+ years of hands-on experience in AV/VC support, installation, or operations in a corporate or enterprise environment.

Travel:

30-40%

Work Schedule:

Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday - Friday; however, work may be performed at any time on any day of the week to meet business needs.

KEY RESPONSIBILITIES AV

Support & Operations Provide advanced technical support for all AV and VC systems, both in-person and virtually, ensuring a seamless experience for team members. Support and troubleshoot Crestron processors, DM switchers, QSC/Q-SYS DSP audio ecosystems, AV network infrastructure, USB extenders, and collaboration software (Microsoft Teams, Zoom, Google Meet). Monitor the status and performance of all AV rooms and systems, proactively identifying and resolving equipment issues before they impact team members. Serve as the primary escalation point for complex AV technical issues and manage critical incidents through resolution. Coordinate with teams to plan, set up, test, and support AV and technology solutions for meetings, events, and deployments. Provide remote and on-site support for national FTI locations, including mobile event technology deployments as needed. Ticketing & Service Management Oversee and manage the AV ticketing queue, ensuring all incidents and service requests are logged, prioritized, and resolved within established SLAs. Monitor and report on AV performance metrics, analyze trends, and implement continuous improvements to service delivery. Coordinate with other Digital Workplace and BT teams (Network Operations, Systems Engineering, Site Support) to ensure seamless end-to-end support. Inventory & Vendor Coordination Manage AV hardware and software inventory, including quality control, packing, shipping, and maintenance of AV equipment and mobile technologies. Schedule, communicate with, and oversee AV vendors for repairs, maintenance, and upgrades, ensuring timely and effective service delivery. Documentation & Continuous Improvement Develop, document, and maintain AV support processes, policies, and knowledge base articles to improve efficiency and first-contact resolution rates. Assist in the creation, updating, and delivery of technology guides, training materials, and team training for local and national audiences. Contribute to technology exploration and research of emerging AV solutions, identifying new technologies and innovative use cases for FTI's digital workplace environment. Team Support Scheduling and delivery of technical training. Model FTI values and professionalism in all stakeholder interactions, demonstrating polished communication and customer-first service. Performs other related duties as required and assigned. The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. How Does FTI Give YOU the Chance to Thrive? If you're energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what's possible for your future. Once you're a team member, you're supported and provided with the knowledge and resources to achieve your career goals with FTI. You're officially in the driver's seat of your career, and FTI's career development and continued education programs give you opportunities to position yourself for success. FTI is a \"merit to the core\" organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package. Benefits are the Game-Changer We provide industry-leading benefits as an investment in the lives of team members and their families. You're invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you're ready to learn more about your career with FTI, apply today! Faith Technologies, Inc. is an Equal Opportunity Employer - veterans/disabled. 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