Location:

Orlando, FL Department:

Marketing & Fan Experience Reports To:

Manager, Game Day Operations & Community Relations Employment Type:

Internship (Seasonal - September through May)

Compensation:

College credit (if applicable) Position Summary The Game Day & Event Operations Intern will play a hands-on role in producing an exceptional fan experience at Orlando Valkyries home matches. Working closely with the Manager of Game Day Operations & Community Relations, this intern will assist in all aspects of event preparation, in-game execution, and post-event wrap-up. From venue setup and run-of-show logistics to in-game entertainment and staffing coordination, this role offers a comprehensive look at how a professional sports organization brings game night to life. Key Responsibilities Event Preparation & Logistics Assist with venue setup and breakdown for home matches, including signage, equipment, fan zones, and promotional displays. Help prepare run-of-show documents, scripts, and operational timelines for home events. Coordinate the inventory, transportation, and staging of game day materials and equipment. Support credentialing and access management for staff, media, and VIPs. Assist with pre-event walkthroughs and venue inspections. In-Game Operations & Fan Experience Support in-game entertainment elements including contests, fan activations, promotions, and halftime programming. Coordinate with guest services and ticketing teams to ensure smooth fan ingress and egress. Serve as an on-site contact for game day volunteers and part-time event staff. Assist with sponsor activation setups and ensure partner obligations are fulfilled during events. Help capture live content and documentation for post-event reporting. Staffing & Volunteer Coordination Help recruit, train, and schedule game day volunteers and event staff. Provide on-site direction and support to event team members during matches. Assist in post-event debrief documentation and staff performance notes. Administrative & Reporting Assist in tracking event performance metrics and compiling post-game operations reports. Maintain organized documentation of event logistics, vendor contacts, and operational notes. Perform additional game day and event operations duties as assigned. Team Culture & Collaboration Contribute to a positive and energetic office environment. Collaborate with colleagues across departments to support team-wide initiatives. Demonstrate professionalism, enthusiasm, and a team-first attitude at all times. Qualifications Currently pursuing a degree in Sports Management, Event Management, Business, Communications, or a related field. Strong organizational and problem-solving skills with the ability to remain composed in fast-paced environments. Excellent interpersonal skills and comfort working with diverse groups of people. Ability to stand, walk, and lift up to 30 lbs for extended periods during events. Ability to work flexible hours including evenings, weekends, and holidays — home match dates are required. Must have reliable transportation and a valid driver's license. Passion for live events, fan experience, and professional sports. Education & Experience Currently working toward a degree in Sports Management, Event Management, Hospitality, or a related field. Prior experience in event operations, venue management, or live entertainment is preferred but not required. Experience managing volunteers or coordinating event staff is a plus. Additional Perks Hands-on experience within a professional sports organization. Mentorship and professional development from experienced sports industry leaders. Networking opportunities with professionals across the sports and entertainment industry. Complimentary tickets to home matches. Immersive exposure to the day-to-day operations of a professional volleyball franchise. 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