What You Will Do:

Review, research, and respond to written consumer complaints and inquiries in a timely and professional manner. Utilize company resources effectively to verify information and ensure accuracy and completeness of correspondence. Investigate customer concerns related to company products, services, and experiences. Prepare clear, accurate, and compliant written responses to customers. Ensure all correspondence aligns with applicable legal, regulatory, and company policies. Collaborate with internal departments to gather necessary information and resolve issues. Maintain accurate documentation and records of customer communications and case resolutions. Assist with general information requests and administrative tasks as required. Identify patterns or trends in complaints and escalate issues when appropriate. Collaborate closely with the Compliance Team on the review and resolution of complaints. Perform additional duties, projects, or tasks as assigned by Management. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

What You Will Bring:

Proficiency in MS Word, Excel, and Outlook Exceptional communication skills Fluency in English. Bilingual a plus

Spanish and/or Portuguese; reading, writing, and speaking Customer service experience
One year required Timeshare experience preferred Quality Assurance experience preferred High school diploma or General Education Degree (GED) required.

Associate or Bachelor's degree in English, Communications, or related field preferred Adobe Acrobat knowledge is a plus. Strong written and verbal communication skills Excellent problem-solving and analytical abilities High attention to detail and accuracy Ability to manage multiple cases and prioritize tasks effectively Professional judgment and ability to handle sensitive or complex customer concerns Strong organizational and time-management skills Additional Information Why Westgate? Comprehensive Health Benefits

Medical, Dental, and Vision Coverage Paid Time Off
Vacation, Sick, and Personal Time to Recharge Paid Holidays 401(k) with Generous Company Match to Support Your Future Daily Pay
Access Your Earnings When You Need Them Family-Focused Benefits
Pregnancy, Parental Leave, and Adoption Assistance Wellness Programs to Support Your Well-Being Flexible Spending Accounts (FSA) Tuition Assistance to Help You Grow Your Career Military Leave Employee Assistance Program (EAP)
Support When You Need It Most Life, Disability, Accident, Critical Illness, and Hospital Insurance Pet Insurance for Your Furry Family Members Loyalty Program
Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More Low-Cost Gym Membership NEW! David A. Siegel Legacy Scholarship
Up to $40,000 for Team Members' Dependents Career Growth and Advancement Opportunities Community Involvement
Give Back and Make an Impact Westgate Resorts is an Equal Employment Opportunity employer .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. 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