Content Editor - Gaming

RESPONSIBILITIES

Kforce has a client in Redmond, WA that is seeking a Content Editor - Gaming.

Summary:

This role will support Player Care organization by delivering help content and self-service resources that guide users through gameplay issues, account management, and technical troubleshooting. They will own the strategy, quality, and day-to-day management of our help site, which is a critical destination for players navigating our games.

Content Management & Editorial:

• Own the end-to-end lifecycle of help site content, from creation and publication through maintenance and retirement
• Write, edit, and maintain high-quality help articles, FAQs, and support documentation that are clear, accurate, and on brand
• Partner with Release Management to ensure patch notes, update pages, and product change content are reflected accurately and on time in the help site
• Collaborate with the Support team to identify content gaps driven by player questions and ticket trends
• Own the information architecture of the help site, ensuring content is logically organized and easy to navigate
• Establish and maintain tagging, taxonomy, and metadata standards that support player search and discovery
• Conduct regular content audits to identify outdated, redundant, or underperforming content and action improvements
• Ensure content is structured, tagged, and written to support AI-assisted discovery, search, and automation workflows, with an understanding of how content quality directly impacts the effectiveness of AI-powered support experiences
• Manage the content calendar and intake process for help site requests across teams
• Define and maintain workflows for content review, approval, and publishing
• Track and report on content performance metrics including search effectiveness, deflection rates, and player engagement

REQUIREMENTS

• Experience in program management, digital content publishing and management, or experience in a writing or editing role in gaming
• Experience with content editing or content management for Gaming help/support content
• Proven experience owning and managing a help center or support content platform at scale

Preferred Qualifications:

• Experience in content management, technical writing, or a related field, ideally in gaming or a similarly fast-paced consumer environment
• Strong writing and editing skills with a clear, concise, player-friendly voice
• Solid understanding of SEO fundamentals, content discoverability, and help site best practices
• Experience working cross-functionally with Support, Product, and Release teams
• Familiarity with help center platforms such as Zendesk Guide or similar CMS tools
• Comfortable working independently in a contract capacity, managing priorities and deadlines with minimal oversight
• Familiarity with localization workflows is a plus The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role.

We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.