JOB SUMMARY

The primary function of this role will be the operation of teletype computer terminals and

NCIC/FCIC

computer systems for queries, additions and deletions. Additionally responsible for the reception, screening, relaying and processing of public safety telephone and radio requests for Police personnel and other City personnel. Employees in this class serve to staff the teletype and communications call center area on a continuous basis. This position requires shift work. Shift work can include holidays, weekends, evenings, nights, and early mornings as well as a fixed or rotating schedule. Overtime assignments may be required as needed. Work is performed in accordance with established Departmental rules and regulations.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Receives, sends and disperses information using teletype

NCIC/FCIC

computer terminals, including but not limited to: updating and retrieving information related to wanted persons, stolen property, vehicle registration, stolen vehicles, missing children, modification, locations, saves, and/or clear files and other information. Processes telephone calls and radio requests in a courteous and accurate fashion for public safety units; ascertains by inquiry the nature of the request for proper disposition and resolution. Receives, responds to and documents request for warrants and Division of Motor Vehicles print outs; verifies, types and files warrants. Researches status of guns, vehicles, parts, boats, and other items to determine if stolen and notifies the appropriate agency of the results of such research. Operates specialized and secure radio, computer, and telephone equipment to communicate essential public safety related information. May be required to coordinate wrecker service and other related external requests for dispatch to the scene of emergencies. Communicates public safety requests to other municipal departments and outside agencies within the scope of public safety operations. Performs related work as required for Public Safety operation relative to this job description only, including but not limited to the following: use of a CAD terminal, monitor radio channels, conduct call outs of city personnel, contacting other government agencies, monitoring of property alarm/ID pass, issue spare radios, use of Smart X radio manager, monitor of CCTV systems and LPR, use of Code Red and/or MIR3 paging system or similar telephonic notification system, and resetting of OSSI and Computer Aided Dispatch passwords as required. Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation. Must establish and maintain effective and professional relationships with work colleagues, supervisors and managers.

EDUCATION/EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

Graduation from an accredited high school or GED equivalent, plus one (1) year work experience in the field. Must meet FDLE guidelines and standards to be certified to operate public safety databases.

Preferred:

Associate's degree, plus three (3) years' work experience in the field. Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements.

KNOWLEDGE, SKILLS, ABILITIES

Knowledge of the geography and street systems of the City and surrounding jurisdictions. Knowledge of the methods and practices of operating radio equipment. Basic knowledge of the civil and criminal law. Ability to detect the scope and magnitude of an emergency. Ability and willingness to learn public safety teletype operations. Ability to speak, read and write English with clarity and accuracy. Ability to operate a standard keyboard. Ability to prepare and maintain accurate notes and prepare required reports. Ability to monitor emergency radio communications. Ability to establish and maintain effective working relationships with the public and fellow employees in emergency and non-emergency situations.

APPLICANT NOTIFICATION

After an initial review of your application, IF you are selected to move forward in the hiring process, you will receive an invitation to Vetted — our pre-screening background platform — where you will be asked to complete and upload the required information and documentation by the specified deadline.

Required Education and Background Information:

Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date

Examination:

Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: written examination, performance examination, education and experience evaluation, oral examination and/or other job related examinations. You will be notified of the time and place of your examination when you file or later by mail. A passing grade is required on each part of the process. Repeated participation in any examination for which the same test is used is limited to once every 6 months. Your examination results will be sent by email as soon as possible after the grading is completed. Final passing grades are used to determine a candidate's position on the eligibility list of successful candidates. Departments fill vacancies from this list. The top three names are considered for each vacancy unless otherwise modified. Those not appointed are returned to the eligibility list for further consideration in accordance with the Civil Service Ordinance. Your name will remain on a register for one year for open competitive examinations and two years for closed competitive except where labor contract conflicts. Your name may be removed from an eligibility list prior to one year according to Hollywood's Civil Service Ordinance or labor contracts. Your eligibility may be cancelled if you refuse a position or if you are not available for work. You are responsible for notifying the Employment Office, in writing, of any change in your address or telephone number.

Special Accommodation and Communication Needs:

The City of Hollywood provides necessary reasonable accommodation in the examination process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled examination.

Veteran's Preference:

The City values the service that veterans and their family members have given to our country, and as such, proactively recruits and hires veterans and qualified spouses to the greatest extent possible. Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements. To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statutes. For additional information, please refer to the Florida Department of Veterans' Affairs . All successful applicants will be required to pass an extensive background which may include criminal history searches, driving history checks, credit report, courthouse searches, education verification, employment verification, professional license verification, or other search methods as deemed necessary for the position. In addition, the applicant will be required to undergo a medical examination, which may include a drug screening, prior to appointment.

EMPLOYMENT OF RELATIVES

The City of Hollywood has an Ordinance which regulates the employment of relatives of City employees. Effective January 28, 2008, a relative may only be hired under the following additional conditions: The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list; The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board; The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee. As of 12/15/2005 the City will require all newly hired employees to sign an affidavit affirming non-usage of tobacco or tobacco products within the last year prior to submission of application and will continue to be a non-user of tobacco products throughout employment with the City of Hollywood.

REASONABLE ACCOMMODATION

The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling (954) 921-3216. All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications). 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