Job Summary:

Under general supervision, provides clerical support to the department, types various correspondence and documents, orders supplies, answers department phones, maintains files, provides reception for designated areas.

Essential Responsibilities:

Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Performs a variety of clerical duties; including but not limited to staffing, schedules, MD payroll, employees timecard recording etc. Provides telephone reception. Takes and returns messages. Assists members in obtaining medical services. Completes forms associated with member services. Provides member/family/visitor instruction and information as directed. Uses computerized systems to enter and retrieve member data. Assists in tracking of member appointments. Books appointments. Assists in Quality Improvement projects as directed. Promotes quality of service by serving as a resource to members/visitors. Orders and maintains equipment and supplies. Demonstrates support of the philosophy and complies with the policies and procedures of the organization. Apply correct medical terminology, format and abbreviations. Type medial and research papers for publication. Create graphs and charts. Collect and compile cumulative data and statistics. Complete worksheets by tallying activities. Construct statistical tables. Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel. Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality of service. Performs other related duties as required.

Qualifications:

Pay Grade:

05

Basic Qualifications:

Experience Typing 40 wpm. Typing must be current within one (1) year. Please contact Human Resources for testing. Ability to compose and edit department correspondence. Demonstrates written and oral communication skills.

Education High School Diploma/GED License, Certification, Registration N/A Additional Requirements:

Bilingual (English/Spanish) Level I required.

Preferred Qualifications:

One (1) year general clerical experience. Knowledge of Medical Terminology if required by the department.

Notes:

• This is an On-Call position, days and hours may vary.
• Must successfully have passed the bilingual test (within the last 12 months), or be active in the QBS program.
• Must be able to work every other weekend.