Clinic Specialist

Where You'll Work Founded in 1873, Dignity Health - Mercy Medical Center is a 186-bed, acute care, nonprofit hospital located in Merced, California. Serving over 150,000 patients annually, the hospital offers a full complement of services including a Level II NICU, heart care, the Mercy Cancer Center, and a family birth center. Additionally, Merced Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center. One Community. One Mission. One California Job Summary and Responsibilities As our Clinic Specialist, you will play a vital role in patient intake and administrative support, ensuring a smooth operational flow for the clinic.

Every day, you will interview and schedule patients efficiently, collecting all basic insurance information required for services. You will be responsible for referring patients for financial counseling when necessary, ensuring they receive appropriate support. Additionally, you will perform various other duties to support the clinics, contributing to overall operational effectiveness. To be successful in this role, you will possess proven experience in patient scheduling, administrative support, or a customer service role, preferably within a healthcare clinic setting. You will demonstrate exceptional organizational skills, meticulous attention to detail in data collection, and strong interpersonal and communication abilities to interact effectively with patients and colleagues. A commitment to patient privacy and data security, along with adaptability to perform a variety of support tasks, will be essential in ensuring a positive patient experience and efficient clinic operations.

Customer Services:

Greets co-workers, public and providers professionally and with a smile Answers phone promptly and courteously Takes appropriate messages attach to the correct patient and task to the correct provider Demonstrates concern for patients, co-workers by being prepared to work in the work area on time Promotes positive and professional attitude in all interactions Offers assistance to guests, patients, providers, and staff in an appropriate manner Provides clear, explicit instructions and confirms understanding when conducting patient education or giving directions to various departments Standard No complaints from patients about being rude or unprofessional No personal discussions with in ear shot of the public No personal phone calls or cell phone use

Phone Etiquette:

Greet every caller with professionalism Takes appropriate messages and includes patient date of birth Answers phone promptly and courteously Directs patients to the appropriate extension Use Cyracom or Interrupters as needed for translation Standard Says good morning/afternoon thank you for calling the scheduling center and your name; how may I help you No complaints from patients about being rude or inappropriate

Scheduling:

Verifies patient identity and address by having the patient provides you their date-of-birth, address and phone number Makes follow-up appointments as prescribed by the provider Provide appropriate time slot for appointment Double book only if approved by provider or management; and document Follows schedule guidelines Accurately enters chief complaint, which must always be correctly and completely spelled out Standard Patients connected to the correct medical record number 100% of the time Only uses approved abbreviations No complaints from providers that they are overbooked without their knowledge

Registration:

Register patients for scheduled appointments to the correct medical record number and provider Verifies patient identity and address by having the patient provides you their date-of-birth, address and phone number Verifies insurance benefits Identifies self-pay patients who may be eligible for government aid and refers to appropriate resource for assistance, as necessary Makes follow-up appointments as prescribed by the provider Provide appropriate time slot for appointment Elicits and codes information received about patient health insurance and financial status Standard Assigns patient the correct medical record number and provider 100% of the time Verifies insurance benefits 100% of the time Refers patients as required for financial counseling Consent for treatment obtained on 100% of the patients

Miscellaneous:

Able to use office equipment (computers, phones, copier etc) Able to use Outlook appropriately Keep the work area in neat and orderly condition. Attends 75% of staff meetings Standard Able to use all equipment as designed Attends and participates in 75% of staff meetings

Cultural Awareness:

Maintains awareness of cultural, disorder, or age differences in patients or guests, and promotes sensitivity awareness so that a positive public image is portrayed at all times. Promotes positive guest relations for the clinic in attitude and professionalism with guests, patients, physicians, and other staff members. Provides clear, explicit instructions and confirms understanding when giving directions Use Cyracom or Interrupters as needed for translation Standard No complaints or observation of lack of cultural sensitivity Appropriate use of Cyracom and interrupters Job Requirements Required Maintains medical records and schedules appointments primarily in more complex outpatient settings Knowledge of computers and other office and medical equipment Ability to work under pressure in a fast-paced environment Effective communication skills, both written and verbal Able to work various shifts and hours Preferred Able to work various shifts and hours Medical Terminology Bilingual