Lead Interpreter (Full-time, Days)

Job Title:

Lead Interpreter Department:

Communication Service Location:

Rochester General Hospital Hours Per Week:

40 hrs/week

Schedule:

Day shift

SUMMARY:

To facilitate communication between health care providers and non-English speaking patients, helping to advocate for their needs at each point along the care continuum. Partner to oversee all training and mentoring for all spoken language Interpreters in partnership the Manager. Support daily scheduling process to ensure the right type of Interpretation support is present at all patient appointments.

RESPONSIBILITIES

Interpretation & Patient Support:

Provide real-time interpretation for clinical and non-clinical interactions, prioritize and respond to requests (including emergency and on-call needs), and determine appropriate interpretation methods.

Training & Mentorship:

Lead onboarding and training for new spoken language team members, support ongoing mentoring, and ensure readiness for effective interpretation services.

Cultural Competency & Education:

Participate in cultural sensitivity training, serve on related committees, and act as a liaison to support culturally appropriate communication between staff, patients, and families.

Collaboration & Documentation Support:

Coordinate with vendors for document translation services, support community engagement efforts, and contribute to grant projects or culturally focused initiatives.

REQUIRED QUALIFICATIONS

Successful completion of Language Skills assessment prior to hire 2 years of interpreting experience in a medical setting

PREFERRED QUALIFICATIONS

Associates degree Professional certification

EDUCATION

LICENSES /

CERTIFICATIONS:

PHYSICAL REQUIREMENTS

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE

$20.00 - $25.00

CITY:

Rochester

POSTAL CODE

14621 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law. Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It's vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.