Core Accountabilities Financial:

Operate the department at the standards and metrics set by the Fixed Operations Director, ensuring maximum production while controlling costs. Forecast goals and objectives yearly or as needed. Attain top level recognition with any and all insurance relationships. Keep all schedules and receivables current.

Employee:

Create an environment that encourages open dialogue and strong morale between yourself and your team and within your team. Foster an atmosphere of learning, helpfulness and development within your team. Keep employee turnover less than or equal to the standard established by your Fixed Operations Director. Hold your team to the standards established and ensure they receive regular feedback and employ crucial conversations, to include written performance plans or disciplinary action when needed.

Manufacturer/Insurance companies:

Maintain a strong and healthy relationship with the factory and our Insurance providers. Ensure training compliance, facility standards or any other requirements mandated by the factory or Insurance carrier. Keep complete and accurate warranty paperwork or insurance documentation that meet all the requirements of the factory Warranty Policy and Procedures manual (check with your service managers) or Insurance company.

Customer:

Maintain manufacturer customer satisfaction scores or other related standards (ex. retention) at or above factory standards. Be focused on social media responsiveness and the need for quick resolution to your customers concerns. Google ratings or comparable social media standings must be kept at the levels dictated by your Fixed Operations Director.

Technology:

Embrace ALL of the technology at your disposal and ensure you have a complete understanding and working knowledge of them. Hold your staff accountable on the utilization of the technologies and provide regular feedback and coaching to your team to ensure maximum effectiveness of your tools. Proactively seek out and be aware of new technologies of interest and present them to your Fixed Operations Director Qualifications Competencies and Qualifications High School Diploma 5+ years' experience in a collision center and/or customer service orientated environment preferred Can adapt and embrace change with an internal and external customer centric mindset Act as an advocate for teammates and have a strong commitment to technology advancement Possesses effective communication skills: oral, written, listening. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers. Ability to stay on feet for entire shift. 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