Sports Program Director - Mary Sierra Family YMCA

Under the direct supervision of the Associate Executive Director, the Sports Program Director will provide direct leadership and oversight to Sports Programs, and general Y programs within the center while consistently anticipating and exceeding member expectations. Serving the rapidly growing Wesley Chapel area, the Mary W. Sierra Family YMCA is slated for completion in the fall of 2026, and will serve as the Tampa Metropolitan Area YMCA's newest addition. The Sr. Program Director will be responsible for creating and implementing an integrated program strategy to support membership while delivering services as outlined by the association to include organization-wide standards and consistencies throughout all programs. The Sr. Program Director will provide supervision to a staff team driving superior program quality, ensuring all programs support membership, increasing program enrollments, and enhancing the member/participant experience. This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, financial management and overall growth.

Critical areas of expertise include:

leading others and working in teams, highly organized program management, delivering and managing robust programs focusing on quality, proven results in growth in programs, successfully overseeing part-time and entry-level teams and interviewing, hiring and onboarding associates, managing program quality, development and implementation of curriculum programming, staff leadership, proven results in growth in programs, successfully overseeing part-time and entry-level staff teams and interviewing, hiring and onboarding staff members.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Program Quality and Growth Sports Operations > Works with the Center Executive Director to assist in implementing and overseeing all sports programs including youth & adult sports as well as clinics and sports camps. This includes, but not limited to: Assists Center Executive Director to develop and implement program quality and growth strategies to increase member satisfaction and retention. Assists in strategy implementation to achieve strategic plan targets for sports programming. Monitors and documents activity/event performance for future planning. Ensures that all sports staff adhere to standards of communication, safety, image, and engagement with both children and parents. Recruits volunteer coaches to support sports programming needs. Provides a visible presence in the center and sports department. Actively engages members to ensure member needs are met. Assists the Center Associate Executive Director with the implementation of association surveys and action plans - tracking metrics and NPS. Participates as an innovator for new and unique activities/programs/events/classes based on both solicited and unsolicited member feedback. Proactively identifies and resolves member issues and concerns. Program Operations > Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipates and exceeds expectations consistently throughout programs. Develops and implements association survey and measurement strategies and action plans through NPS surveys. Leads strategy implementation to achieve strategic plan targets for programming. Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals. Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives. Dedicated focus on program growth, innovation and quality results. Dedicated focus on program growth, innovation and quality results. Open Play Oversight & Member Experience > Provide leadership and oversight of all open play offerings, including but not limited to basketball, pickleball, volleyball, and general gym use. Develop, implement, and enforce clear open play guidelines, court rotation systems, and usage policies to ensure safe, equitable, and positive member experiences. Schedule open play activities to balance member demand, program offerings, and facility availability. Train, support, and supervise staff responsible for facilitating open play, with an emphasis on customer service, inclusion, and conflict resolution. Serve as a point of escalation for open play concerns, proactively addressing issues to maintain a welcoming and respectful environment. Space Optimization & Program Expansion> Strategically evaluate and optimize the use of all program spaces to maximize participation and revenue while supporting mission impact. Identify underutilized time blocks and spaces and develop new programs, leagues, clinics, events, and open-use opportunities to expand the program catalog. Collaborate with Operations / Facilities to ensure spaces are safely prepared, properly staffed, and effectively promoted. Monitor participation data and financial performance to assess program success and continuously refine offerings. Team Leadership Provides direct supervision and leadership to the sports staff and volunteers (where applicable) to hire, develop, motivate and retain a committed team passionate about the YMCA's mission, safety and service to members, and the Tampa Y promise. Provides direct supervision to all direct reports and ensures their professional development and success. Supervises and leads program teams to create and maintain meaningful and impactful relationships. Manages associate schedules and payroll for departments ensuring efficient use of resources occurs within programs at all times. Ensures compliance with all federal, state and county laws and regulations related to payroll, licensing, child labor laws, etc. Completes all job related, supervisory and other trainings as required. Performs other duties as assigned. Safety and Risk Management Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff. Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants when applicable. Ensure implementation of and follows all training requirements including risk management and child abuse prevention training in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies. Maintain proper records, including certifications, meetings and trainings. Maintain an emphasis on safety in all areas of responsibility as they relate to members and staff. Front desk personnel—ensure member or association guest are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc. Contribute to creating and maintaining a safe, positive, and respectful environment for members, guests, and staff. Promptly report any suspicious or inappropriate behavior, as well as policy violations, following established association procedures. Must successfully complete Level 2 fingerprinting - for more information, click the link (https://info.flclearinghouse.com )

Education/ Experience Required:

BA/BS in sports management, recreation management or similar field, business/ operational management or related field. Minimum of two years of experience in sports, camp or similar youth related programs with supervisory and payroll management experience required. Prior experience with youth development preferred. Experience serving on leadership team of a Y (or similar) membership organization serving over 3,000 membership households preferred. Proven results in increasing program quality and growth through exceptional planning and organizational skills. Highly motivated with the consistent ability to meet or exceed goals, cultivate and retain program participants. Ability to quickly build rapport and develop effective relationships with program prospects and others to achieve goals. Consistently self-driven and goal-oriented with the ability to set effective team and individual goals and take ownership for results. Demonstrated ability to multi-task and adapt to changing contexts and priorities. Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making. Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures. Proficient in using email, Internet, and other PC-based applications with the ability to learn and adapt to new technology.

Certifications/Trainings Required:

Must obtain within 30 days of employment and then maintain current certifications in CPR, AED, First Aid, and Oxygen Administration. Maintain other required certifications as stated in the training matrix

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. Ability to instruct and observe participants during program activities. The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. Ability to sit and reach, and must be able to move around the work environment. Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. Must have flexibility and the ability to adapt to changing circumstances. Ability to lift and move a minimum of 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. The noise level in the work environment is usually moderate to high. This position requires reliable transportation and willing to travel, if needed. This position may require availability to work flexible hours including evenings, weekends, and holidays as needed. Must be able to perform all duties and functions of those that are supervised Please Note - To assist us in understanding the full scope of your qualifications and experience for this position, we require that all applications submitted include a cover letter to be considered. Click HERE to review guidelines and best practices for submitting an application

Full Time Benefits Summary:

20 days of Paid Time Off , increasing with service 7 paid holidays Employer-supported health, vision, dental insurance Tampa YMCA family membership $2,000 employer-provided assistance for qualified dependent care programs (before/after school care and camp) 20% off program fees (swim lessons, youth sports, summer camp and more) 30% off personal training Start at 403 (b) smart savings account through YMCA Benefits on day one of employment (optional) Employee Assistance Program (EAP) through BayCare Behavioral Services (phone and online) Professional development opportunities through Y-USA trainings Retirement plan eligibility: After completing 1000 hours of service over two, twelve-month periods and at least 21 years of age, part-time and full-time associates are eligible for the Tampa YMCA to contribute 12% of your earnings to a 401(a) account. Once enrolled, the associate is immediately vested.

Association Summary:

The Tampa Metropolitan Area YMCA is a top-rated '4-star' Charity Navigator and Guidestar 'Gold' rated non-profit charitable organization for youth development, healthy living and social responsibility. Join a cause-driven association focused on empowering every individual in our community to reach their healthiest and most fulfilled life. Learn more about the Tampa YMCA at www.tampaymca.org. 14 Family Center Ys, 65-acre outdoor adventure camp, Community Learning Center, two program centers, 27 afterschool sites, 18 Early Head Start sites Largest youth development and health & wellness provider in the region 300,000+ community members served 1,600+ staff members 1000+ volunteers $50MM in revenue An independent 501(c) 3, locally-governed and managed Located in sunny Florida, the Tampa Metropolitan Area YMCA offers an ideal location with beautiful weather affording a desirable setting for an active outdoor lifestyle year-round, is close to many beaches and theme parks and Florida is one of very few states that has no state income tax. The Tampa Y is an equal opportunity employer and a drug-free workplace.